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refund please

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annie

25 Dec, 2021 07:51 PM

Hello, I just purchased Moneydance through the App Store. I'm struggling with getting it set up. I have used Quicken forever and I was thinking this would be a good alternative. I think this might be over my head. can you please refund my purchase? thank you

1. 1 Posted by dwg on 25 Dec, 2021 08:24 PM

   

   I'm a fellow user.

   I assume you mean Apple's App Store.

   If that is the case you will need to obtain a refund through them. TIK has no access to the purchase information of the App store hence cannot authorize refunds for products purchased through them.

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2. Support Staff 2 Posted by Ethan on 26 Dec, 2021 08:29 PM

   

   Hello,

   The above comment is correct. I can provide technical support for any questions you may have, but we unfortunately have no access to Apple's purchasing system. Apple requires that you go through the Mac App Store's refund process to receive money back from purchases made through that service. Unfortunately, we cannot authorize the refund for App Store purchases on our end; you will have to go through their process on their site at http://www.apple.com/support/mac/app-store/contact/

   Please let me know if I can be of further assistance,

   Ethan
   Infinite Kind Support

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3. Ethan closed this discussion on 26 Dec, 2021 08:29 PM.

4. Annie re-opened this discussion on 26 Dec, 2021 08:39 PM

5. 3 Posted by Annie on 26 Dec, 2021 08:39 PM

   

   I’m orienting better to the program now that I’ve spent some time. However, I’m still frustrated trying to set up my mortgage accounts. Any advice or work arounds. Thank you
   Annie

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6. Support Staff 4 Posted by Ethan on 26 Dec, 2021 09:03 PM

   

   That's great to hear.

   I think most people set up mortgages as loan accounts. You can find detailed instructions on how to do that at: https://infinitekind.tenderapp.com/kb/loan-accounts/enter-an-existi.... If that process isn't working for you, please let us know in more detail where you appear to be running into problems.

   Ethan
   Infinite Kind Support

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7. 5 Posted by Annie on 04 Jan, 2022 03:31 PM

   

   

   I can’t figure out how to create the mortgage accurate for me. I put in the original amount. Made a few $$ tweaks to get the correct amount.

   Then tried to adjust to the current amount. Which was not successful. Is there a video on how to make this work? Are there manual work arounds.  thank you

   Annie

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8. 6 Posted by Annie on 04 Jan, 2022 07:41 PM

   

   Never mind, I figured it out! 壟
   Thank you!!!

   I think I’m really going to like this program.

   Happy New Year!

   Annie

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9. 7 Posted by dwg on 04 Jan, 2022 08:14 PM

   

   I'm a fellow user.

   Moneydance is a flexible and powerful program it does not have everything but it goes a long way with what it has.

   Given what i can do it takes a while to begin to master it and many long term users are still learning new ways.

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10. Maddy closed this discussion on 05 Jan, 2022 09:57 AM.