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Amanda McArthur's Avatar

Amanda McArthur

26 Dec, 2021 05:54 PM

Hello, I purchased MoneyDance yesterday, however, did not realize it's an additional add on fee to automatically sync accounts. I have linked 3 accounts, each with MoneyDance+ and none of the accounts are updating correctly, they just remain blank, even though show connected. Overall, this is turning into a unreliable program. I would like a complete refund of the program. Thank you.

  1. Support Staff 1 Posted by Ethan on 26 Dec, 2021 07:47 PM

    Ethan's Avatar

    Hello,

    I would be happy to authorize a refund and I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it today. However if there is something specific you believe that I might be able to assist you with I am at your service.

    A few things to check:

    Make sure the All button is selected at the top of your register. Some of the other options can filter out recent transactions from the active view.

    Do you see a bar towards the bottom of your register that says something like '## Unconfirmed Transactions'? If so, you have the split register view active. You can either click and drag this bar up to reveal your unconfirmed transactions, or exit this view by clicking on the 'box' icon just to the right of the New Transaction button.

    If that doesn't help, please let me know which version of Moneydance you are using, your operating system, and which banks you are trying to connect to.

    Ethan
    Infinite Kind Support

  2. 2 Posted by Amanda Mcarthur on 26 Dec, 2021 09:30 PM

    Amanda Mcarthur's Avatar

    The image I'm enclosing is as far as it will let me go. I hit refresh, and
    it does nothing. I've added four accounts, checked to try to add to side
    bar, and nothing is showing.

    At this point, I'll stay with Quicken as it's more user friendly. Please
    refund.

    Thank you,
    Amanda

  3. Support Staff 3 Posted by Maddy on 28 Dec, 2021 09:45 AM

    Maddy's Avatar

    I am sorry that our product did not meet your needs, Amanda!
    I have asked our payment processing partners Paddle to process your refund and I have cancelled your subscription for Moneydance + as well. They will let you know when the process is complete from their end.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    --
    Maddy, Infinite Kind Support

  4. Maddy closed this discussion on 28 Dec, 2021 09:45 AM.

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