Downloading transactions

tetrault's Avatar

tetrault

28 Dec, 2021 03:25 PM

A few weeks ago Moneydance went bonkers and soon crashed. When I launched again, most accounts were messed up. I cleared out all Moneydance files (except backups) and reinstalled. The accounts were a different mess. I went to the previous backup that appeared to work. I discovered that downloading transactions wasn't working. Every PIN was gone for a checking account and three investment accounts. I got new PINs and reset the online banking information. This did not work for the investment accounts. The bank account worked a few times and then failed. I have gotten new PINs from my bank and investment accounts. They never worked.

Also, immediately after launching, Moneydance asks for the PINs to all accounts that download transactions. I get error messages after entering the PIN even after getting a new PIN.

  1. 1 Posted by tetrault on 18 Mar, 2022 08:00 PM

    tetrault's Avatar

    I fixed the PIN problem by requesting PINs again from the bank and investment company. I have no idea why two new PINs were needed.

  2. System closed this discussion on 17 Jun, 2022 08:00 PM.

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