Quotes and Exchange Rates Updater Stopped Working

lroche's Avatar


29 Dec, 2021 12:17 PM

I have been using the subject extension for quite a while and it has worked flawlessly. Recently it has stopped updating. Can you tell me how to fix it so it works again? Is the extension no longer available? Any assistance you can offer will be appreciated.


  1. 1 Posted by derekkent23 on 29 Dec, 2021 12:56 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi lroche

    Quote Loader is available and still working.

    Open Quote Loader and under HELP set Turn Debug On/Off to Detailed.
    Take a screen shot of the Quote Loader window so we can see the settings and your list of securities after clicking GET PRICES.

    Post the screen shot and the Moneydance errlog.txt file

    If you're using Mac OS, it should be located at one of these locations within your Home folder:
    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt or:

    ~/Library/Application Support/Moneydance/errlog.txt

    If you have any trouble finding your Home Library folder you can open Finder and hold down the option key while selecting the Go menu and the Library folder option should occur or you can open Finder and select Go -> Go to Folder and copy and paste in the following:
    ~/Library This should pull up your local Library folder.

    If you're using Windows, it should be located under your login directory at:


    C:\Documents and Settings(yourusername).moneydance\errlog.txt
    Depending on your version of Windows

    If you're using Linux it should be located in your home folder at:

  2. System closed this discussion on 30 Mar, 2022 01:00 PM.

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