Licence key invalid

Sarah Waterhouse's Avatar

Sarah Waterhouse

31 Dec, 2021 08:12 AM

Hello, I'm trying to enter our licence key but it says invalid. The Key I'm trying to enter is [removed by support staff]

Our computer recently crashed and has been reinstalled from scratch so is this why it's not working? Does it think we're using it on another computer?

Thanks
Sarah

  1. 1 Posted by dwg on 31 Dec, 2021 08:28 AM

    dwg's Avatar

    I'm a fellow user.

    The license you quote is a Moneydance 2019 license, it would be valid for Moneydance versions 2019, 2020 & 2021.

    I suspect you have downloaded and installed Moneydance 2022 which would explain why it is not working.

    Previous versions of Moneydance are available from:

    https://infinitekind.com/previous-versions-of-moneydance

    Note that if you are using a Mac then depending on your version of macOS you may need a newer version of Moneydance.

  2. 2 Posted by Sarah Waterhous... on 31 Dec, 2021 08:32 AM

    Sarah Waterhouse's Avatar

    Thank you very much for your help, that’s great.

    Kind regards
    Sarah

    Sent from my iPhone

  3. Ethan closed this discussion on 02 Jan, 2022 11:43 PM.

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