Using Installed Program difficulty.

Hermann Topolsek's Avatar

Hermann Topolsek

04 Jan, 2022 09:15 PM

After downloading Moneydance Upgrade 2022 . when I open the program, I receive a notice " You must be at least Poweruser to run this program Log: c\i4j_nolg
Cannot get around it On Widows I am listed as the Administrator.
How do I set the computer to Power user ???

  1. Support Staff 1 Posted by Maddy on 05 Jan, 2022 10:15 AM

    Maddy's Avatar

    Hi Hermann,

    We are sorry to hear about the problem you have encountered.

    When you are in the process of installing Moneydance 2022, you should be prompted to overwrite the previous version. Did you select this option or are you attempting to install Moneydance to a different directory, perhaps?

    You should install Moneydance (the software) locally and your data should be stored in the default location.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by Hermann Topolse... on 06 Jan, 2022 04:09 PM

    Hermann Topolsek's Avatar

    Hello Matty

    Thank you for your suggestions. I did overwrite the previous version and I
    finally got it working again.

    The problem was an incomplete file with the extention crdownload. My
    attempting to download it indicated it was corrupted, apparently by
    interrupting the save prior to completion the file extension is not
    converted. I deleted it and after saving a new copy all worked just fine.

    Thanks for your help

    Hermann Topolsek

  3. Support Staff 3 Posted by Maddy on 06 Jan, 2022 04:19 PM

    Maddy's Avatar

    You are welcome, Hermann!

    I'm very pleased to hear that.
    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    --
    Maddy, Infinite Kind Support

  4. Maddy closed this discussion on 06 Jan, 2022 04:19 PM.

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