Slow launch of MD and Backup issues

peter3's Avatar

peter3

05 Jan, 2022 12:00 PM

Due to MD 4063 taking a long time to launch I reinstalled a clean version of MD on my M1 Silicon iMac to see if it would help. I also reset my Dropbox Folder synchronisation. It didn’t make any difference and it still takes at least 6 seconds before the log in box appears. Not a real problem but a lot longer than it used to be.

Anyway, having done so, I set the Backups to the default location in Preferences, which was, /Users/myname/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/archive/backups/

Having done that, I checked with Toolbox to confirm that the correct location was being used and it confirmed the default settings shown above, as in Preferences.

Using Finder, on my Mac, I checked out the location of the Backups and found that the com.infinitekind.MoneydanceOSX folder was empty!

Using the Help Menu in MD I selected ‘Show Backup Folder’. This resulted in a different location to that shown in both Preferences and Toolbox and was actually, /Users/myname/Library/Containers/Moneydance/Data/Library/Application Support/Moneydance/archive/backups.

Is the delay in launching MD particularly, and the incorrect backup location information in both Toolbox and Preferences, an MD issue that can be resolved?

  1. Support Staff 1 Posted by Maddy on 05 Jan, 2022 12:17 PM

    Maddy's Avatar

    Hi Peter,

    We are sorry to hear about the problem you have encountered.

    Please can you send us your Moneydance error logs? The logs should include information about what might be causing the problem.

    They are saved on your computer as an errlog.txt file.

    You can get to your error logs as follow:

    1) navigate to Help->Console Window to show the console log in a window

    or

    2) in the Finder, press ⌘⇧G and then copy and paste ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support into the field and press enter/return.

    At that point the finder will show an internal folder which contains the errlog.txt file which contains the log.

    Finally you can paste the full content to your next reply here.

    Please be aware this is a public thread.

    Thank you

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by peter3 on 05 Jan, 2022 12:34 PM

    peter3's Avatar

    Starting Moneydance 2022.3 (4063) at Wed Jan 05 12:26:50 GMT 2022
    Settings Folder: /Users/myname/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
    OS: Mac OS X 12.1 x86_64
    Java: 17.0.1 (Azul Systems, Inc.)
    Is in sandbox: true; restricted file access: false
    Library path: /Applications/Moneydance.app/Contents/MacOS:/Applications/Moneydance.app/Contents/PlugIns/vm.jdk/Contents/Home/lib
    initialized extension moneyforesight in 0.41 seconds
    python.path: /Users/peterwadeson/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/python
    python.cachedir: /Users/peterwadeson/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/python/cache
    python.cachedir.skip: false

    ##################################################################### toolbox: toolbox_init.py initializer script running - doing nothing - will exit....
    #####################################################################

    initialized extension toolbox in 0.118 seconds
    Initializing fonts:
    default: [[SF Pro Display, SF Display, Helvetica Neue, Helvetica, Lucida Grande, Dialog]] printing: [[SF Pro Display, SF Display, Helvetica Neue, Helvetica, Lucida Grande, Dialog]] monospaced: [[Gill Sans, Menlo, Monaco, Monospaced]] coding: [[Hack, Monospaced]] fonts resolved:
    default: SF Pro Display:14.0:style0 mono: Gill Sans:14.0:style0 coding: Hack:14.0:style0 print: SF Pro Display:12.0:style0 header: SF Pro Display:16.0:style0 register: SF Pro Display:13.0:style0 reportTitle: SF Pro Display:32.0:style0 calendarTitle: SF Pro Display:13.0:style0 reportHeader: SF Pro Display:12.0:style0 detailTitle: SF Pro Display:16.0:style0 detected system appearance: org.violetlib.vappearances.VAppearanceImpl@51827393
    Setting look and feel class to com.apple.laf.AquaLookAndFeel
    opening last file: Peter's Finances
    loading dataset: /Users/peterwadeson/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Peter's Finances.moneydance
    loading with 128 bit encryption key
    reading trunk data tiksync/trunk
    trunk data loaded (0.377 seconds), checking for incremental updates
    loading un-synced txn files...
    loading synced txn files...
    replacing root: null () with new root: peterwadeson3icloud_com 2020-10-13 (cb57d9d1-1dac-4c6a-ae1e-e5f7f1a6a332
    ICloudContainer.isContainerAvailable(): nativeGetICloudPath: null
    starting syncing via encryptedFS(GenericFSSyncFolder:dropbox_folder:base=/Users/peterwadeson/Dropbox/.moneydancesync:subpath=49a2b004-f5d8-4674-9707-25a9edcf4526:)
    extension moneyforesight took a while (0.449 seconds) to respond to event md:file:opened
    Moneydance+ access token info: (not the tokens themselves)
    Institution Info Cache:

    opening connection with no proxy to https://infinitekind.com/app/md/updater/stable.dct
    connecting to: https://infinitekind.com/app/md/updater/stable.dct with method: GET proxy: null
    CookieHandler request for https://infinitekind.com/app/md/updater/stable.dct
    Cookies retrieved: {Cookie=[]}
    Sending https request:
    GET /app/md/updater/stable.dct HTTP/1.1
    Content-Length: 0
    Host: infinitekind.com
    DNT: 1
    Accept-Encoding: gzip, inflate
    Connection: close

    ---end headers

    GET https://infinitekind.com/app/md/updater/stable.dct <<HTTP/1.1 200 OK <<date: Wed, 05 Jan 2022 12:27:10 GMT <<server: Apache/2.4.18 (Ubuntu) <<vary: Accept-Encoding <<last-modified: Fri, 29 Oct 2021 23:55:24 GMT <<etag: "bba3-5cf868f8f2e46" <<accept-ranges: bytes <<content-length: 48035 <<connection: close

    opening connection with no proxy to https://infinitekind.com/app/md/updater/stable.sig
    connecting to: https://infinitekind.com/app/md/updater/stable.sig with method: GET proxy: null
    CookieHandler request for https://infinitekind.com/app/md/updater/stable.sig
    Cookies retrieved: {Cookie=[]}
    Sending https request:
    GET /app/md/updater/stable.sig HTTP/1.1
    Content-Length: 0
    Host: infinitekind.com
    DNT: 1
    Accept-Encoding: gzip, inflate
    Connection: close

    ---end headers

    GET https://infinitekind.com/app/md/updater/stable.sig <<HTTP/1.1 200 OK <<date: Wed, 05 Jan 2022 12:27:10 GMT <<server: Apache/2.4.18 (Ubuntu) <<vary: Accept-Encoding <<last-modified: Fri, 29 Oct 2021 23:55:24 GMT <<etag: "251-5cf868f8f2e46" <<accept-ranges: bytes <<content-length: 593 <<connection: close <<content-type: application/pgp-signature

    Update info received with successful signature verification
    Version info retrieved; we are up to date!
    checking for txn logs... checking for txn logs... checking for txn logs... checking for txn logs... Moneydance+ access token info: (not the tokens themselves)
    Institution Info Cache:

  3. Support Staff 3 Posted by Maddy on 05 Jan, 2022 01:02 PM

    Maddy's Avatar

    It seems that you have some outdated extensions still installed. This may be causing the problem.

    Could you try temporarily removing all the extensions from the extensions folder?

    You should simply navigate to:
    /Users//Library/Containers/Moneydance/fmodules In the folder fmodules remove any.mxt files and restart Moneydance!

    Alternatively, install the Toolbox extension from Extensions->Manage Extensions. Load Toolbox and choose Advanced mode by navigating to Toolbox Options at the top right corner. Choose Menu General tools->Fix: Delete Orphaned extensions.

    You may want to reboot your computer after that and launch Moneydance.

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by peter3 on 05 Jan, 2022 02:32 PM

    peter3's Avatar

    Hi maddy

    The fmodules folder was in a different location to that which you suggested and only contained the Toolbox extension and nothing else.

    Using Toolbox to delete Orphaned Extensions resulted in none being found but I did remove Toolbox after that.

    A check of the entire Mac system reveals no .mxt files.

    Is it possible that the slow launching of MD and the changing of the default backup and fmodules locations is something to do with my iMac being a Silicon M1 computer?

    I also have an Intel iMac and I have installed a fresh version of MD on that, all the files are in the correct positions and it does seem to launch quicker.

    The removal of Toolbox just might have improved the program launching slightly on the M1 iMac.

    Roll on the Silicon M1 native version!

  5. System closed this discussion on 06 Apr, 2022 02:40 PM.

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