tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/76500-been-using-md-since-2012-but-suddenly-i-cant-open-qfx-account-updatesInfinite Kind: Discussion 2022-04-08T17:40:19Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/495877522022-01-07T16:22:20Z2022-01-07T16:22:20ZBeen using MD since 2012 but suddenly I can't open qfx account updates<div><p>Hi Rob,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Moneydance --> About Moneydance</p>
<p>Can you let me know which operating system you're running on your computer/s?<br>
Did you upgrade your operating system recently?<br>
Or do you have an external display connected?</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/495877522022-01-07T16:44:59Z2022-01-07T16:44:59ZBeen using MD since 2012 but suddenly I can't open qfx account updates<div><p>Hi Maddy,<br>
Thanks for getting back. I looked for a license # under About Mondeydance but it just has a list of developers for different languages. I bought the program so long ago, about 2012, is it possible there were no license #s back then? In any case, I just bought a new license, and tried installing that, and I have a new license #, but I can’t find where to enter it, even in the new version.</p>
<p>Rob</p></div>mcbrider76tag:infinitekind.tenderapp.com,2009-01-14:Comment/495877522022-01-07T16:49:54Z2022-01-07T16:49:54ZBeen using MD since 2012 but suddenly I can't open qfx account updates<div><p>BTW:</p>
<ul>
<li>No external monitor attached</li>
<li>Using most recent MacOS, 12.0.1 (updated last month) Rob</li>
</ul>
<p>From: Rob McBride <a href="mailto:mcbrider76@gmail.com">mcbrider76@gmail.com</a><br>
Date: Friday, January 7, 2022 at 11:44 AM<br>
To: <a href="mailto:support@infinitekind.com">support@infinitekind.com</a> <a href="mailto:support@infinitekind.com">support@infinitekind.com</a><br>
Subject: Re: Been using MD since 2012 but suddenly I can't open qfx account updates [Problems #76500]<br>
Hi Maddy,<br>
Thanks for getting back. I looked for a license # under About Mondeydance but it just has a list of developers for different languages. I bought the program so long ago, about 2012, is it possible there were no license #s back then? In any case, I just bought a new license, and tried installing that, and I have a new license #, but I can’t find where to enter it, even in the new version.</p>
<p>Rob</p></div>mcbrider76tag:infinitekind.tenderapp.com,2009-01-14:Comment/495877522022-01-07T17:23:35Z2022-01-07T17:23:35ZBeen using MD since 2012 but suddenly I can't open qfx account updates<div><p>Hi Maddy,<br>
I figured out registration but MD still won’t import a qfx data file. Is MD incompatible with OS12?</p>
<p>Rob</p>
<p>From: Rob McBride <a href="mailto:mcbrider76@gmail.com">mcbrider76@gmail.com</a><br>
Date: Friday, January 7, 2022 at 11:49 AM<br>
To: <a href="mailto:support@infinitekind.com">support@infinitekind.com</a> <a href="mailto:support@infinitekind.com">support@infinitekind.com</a><br>
Subject: Re: Been using MD since 2012 but suddenly I can't open qfx account updates [Problems #76500]<br>
BTW:</p>
<ul>
<li>No external monitor attached</li>
<li>Using most recent MacOS, 12.0.1 (updated last month) Rob</li>
</ul>
<p>From: Rob McBride <a href="mailto:mcbrider76@gmail.com">mcbrider76@gmail.com</a><br>
Date: Friday, January 7, 2022 at 11:44 AM<br>
To: <a href="mailto:support@infinitekind.com">support@infinitekind.com</a> <a href="mailto:support@infinitekind.com">support@infinitekind.com</a><br>
Subject: Re: Been using MD since 2012 but suddenly I can't open qfx account updates [Problems #76500]<br>
Hi Maddy,<br>
Thanks for getting back. I looked for a license # under About Mondeydance but it just has a list of developers for different languages. I bought the program so long ago, about 2012, is it possible there were no license #s back then? In any case, I just bought a new license, and tried installing that, and I have a new license #, but I can’t find where to enter it, even in the new version.</p>
<p>Rob</p></div>mcbrider76tag:infinitekind.tenderapp.com,2009-01-14:Comment/495877522022-01-07T17:37:32Z2022-01-07T17:37:32ZBeen using MD since 2012 but suddenly I can't open qfx account updates<div><p>Your operating system requires Moneydance 2022.3 (4063). This is available to download from <a href="https://infinitekind.com/preview">this page</a>.</p>
<p>For a full list of improvements in the preview version, please refer to <a href="https://infinitekind.com/previewdl/current/changelog.txt">this page</a>.</p>
<p>You may want to remove any older version of the software before proceeding or you can choose to overwrite the previous version.</p>
<p>Please keep us posted on your progress, Thank you!</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy