Refund creditcard payment

Warren Kramer's Avatar

Warren Kramer

07 Jan, 2022 07:08 PM

Purchased money dance software 1/4 for free trial and decided against this software for my personal needs. deleted software and advised your site of non interest. Credit card still shows payment but no deduction for returned credit. Request assistance in this matter.

Thank you for your prompt consideration of this matter.

Warren Kramer

  1. Support Staff 1 Posted by Ethan on 08 Jan, 2022 10:56 PM

    Ethan's Avatar

    Hello Warren,

    I see in our system that Jenny responded to you the same day. Here's what she wrote:

    Hi Warren,

    I would be happy to authorize a refund but I am inclined to offer you assistance first. This is not an attempt to get out of giving you a refund - if that is what you want let me know and I will authorize it today. However if there is something specific that I might be able to assist you with, I am at your service.

    Jenny, Infinite Kind Support

    We never received a response from you. I assume since you're writing again, you've decided against customer support?

    Infinite Kind Support

  2. System closed this discussion on 09 Apr, 2022 11:00 PM.

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