Moneydance billing incorrect

Mandy's Avatar

Mandy

07 Jan, 2022 07:30 PM

Receipt # 32215001
I paid for Moneydance, and it cleared my Discovercard on January 1st. Now I get an error message indicated I'm using a "preview", and I need to "purchase a license". I already did that.
Please advise. I'm trying to do my end of year tax reconciliation for an appointment next week, and I cannot update my accounts.
Madeline Ortiz

  1. 1 Posted by dwg on 07 Jan, 2022 07:33 PM

    dwg's Avatar

    I'm a fellow user.

    When you purchase Moneydance you should receive an email from a company called Paddle that contains your license key.

    You need to enter this key into Moneydance in order to unlock the trial software limit.

  2. 2 Posted by Mandy on 07 Jan, 2022 07:35 PM

    Mandy's Avatar

    I didn't know this was public; any way you can delete my phone number?

  3. 3 Posted by Mandy on 07 Jan, 2022 07:37 PM

    Mandy's Avatar

    Thank you. I have the receipt from Paddle, but it does not have a license number on it. Only a recipt number. Are they the same?
    If so, how do I enter it after the fact?
    Thanks.

  4. 4 Posted by dwg on 07 Jan, 2022 07:43 PM

    dwg's Avatar

    I have not purchased Moneydance since payment processing vendors were changed, but there used to be two emails. The first was a receipt and the second had the key.

    If you have not received the key try putting your email address into the lost key field of the page below and a copy of the key should be emailed to you.

    https://infinitekind.com/purchase

  5. 5 Posted by dwg on 07 Jan, 2022 07:44 PM

    dwg's Avatar

    The following knowledge base article contain the information on entering the key:

    https://infinitekind.tenderapp.com/kb/purchasing-and-upgrading/registering

  6. 6 Posted by Mandy on 07 Jan, 2022 07:46 PM

    Mandy's Avatar

    Thank you all!

  7. Support Staff 7 Posted by Ethan on 08 Jan, 2022 11:12 PM

    Ethan's Avatar

    Hi Mandy,

    I've deleted your phone number from your first post. It sounds like things are sorted out with the registration issue?

    Ethan
    Infinite Kind Support

  8. 8 Posted by Jackie Ortiz on 09 Jan, 2022 12:16 AM

    Jackie Ortiz's Avatar

    Thank you very much.

  9. Ethan closed this discussion on 09 Jan, 2022 06:54 PM.

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