Moneydance billing incorrect
Receipt # 32215001
I paid for Moneydance, and it cleared my Discovercard on January 1st. Now I get an error message indicated I'm using a "preview", and I need to "purchase a license". I already did that.
Please advise. I'm trying to do my end of year tax reconciliation for an appointment next week, and I cannot update my accounts.
Madeline Ortiz
Comments are currently closed for this discussion. You can start a new one.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by dwg on 07 Jan, 2022 07:33 PM
I'm a fellow user.
When you purchase Moneydance you should receive an email from a company called Paddle that contains your license key.
You need to enter this key into Moneydance in order to unlock the trial software limit.
2 Posted by Mandy on 07 Jan, 2022 07:35 PM
I didn't know this was public; any way you can delete my phone number?
3 Posted by Mandy on 07 Jan, 2022 07:37 PM
Thank you. I have the receipt from Paddle, but it does not have a license number on it. Only a recipt number. Are they the same?
If so, how do I enter it after the fact?
Thanks.
4 Posted by dwg on 07 Jan, 2022 07:43 PM
I have not purchased Moneydance since payment processing vendors were changed, but there used to be two emails. The first was a receipt and the second had the key.
If you have not received the key try putting your email address into the lost key field of the page below and a copy of the key should be emailed to you.
https://infinitekind.com/purchase
5 Posted by dwg on 07 Jan, 2022 07:44 PM
The following knowledge base article contain the information on entering the key:
https://infinitekind.tenderapp.com/kb/purchasing-and-upgrading/registering
6 Posted by Mandy on 07 Jan, 2022 07:46 PM
Thank you all!
Support Staff 7 Posted by Ethan on 08 Jan, 2022 11:12 PM
Hi Mandy,
I've deleted your phone number from your first post. It sounds like things are sorted out with the registration issue?
Ethan
Infinite Kind Support
8 Posted by Jackie Ortiz on 09 Jan, 2022 12:16 AM
Thank you very much.
Ethan closed this discussion on 09 Jan, 2022 06:54 PM.