Unable to see attached accounts...

Todd Powers's Avatar

Todd Powers

08 Jan, 2022 06:04 AM

I just installed Moneydance. I setup a Moneydance+ account, verified myself, and activated it on my finance file, but I get an error ... Please see screenshot...

  1. Support Staff 1 Posted by Maddy on 10 Jan, 2022 12:36 PM

    Maddy's Avatar

    Hi Todd,

    We are sorry to hear about the problem you have encountered.

    The error you are seeing likely means that Moneydance + is trying to refresh but Plaid is saying there is a problem. You should navigate to the Online>Setup Moneydance + menu again and look in the connections list (scroll down).
    When you see "no name" listed, you should disconnect it.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

  2. System closed this discussion on 11 Apr, 2022 12:40 PM.

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