tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/76652-moneydance-cant-connect-to-myaccountaccess-aka-elan-card-member-serviceInfinite Kind: Discussion 2022-05-04T11:00:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/495931822022-01-25T20:56:43Z2022-01-25T20:57:58ZMoneydance+ can't connect to MyAccountAccess (aka Elan Card Member Service)<div><p>For the last couple weeks MD+ reported that connections from Plaid to Elan (my Visa servicer) weren't working. OK, I figured you were working on this issue.</p>
<p>Today, MD+ was able to attempt a connection from my laptop to Plaid to Elan. It still doesn't work. The user name and password exchange appears to succeed because Elan (through Plaid) sends one of the challenge questions I have on my account. I answer, and then the Plaid web site 'thinks' for a couple minutes and then reports an error.</p>
<p>In other words, it's working just like I reported when I first submitted this issue.</p>
<p>Seems like there's a communication timeout between Plaid and Elan when Plaid submits my challenge response,</p></div>Ben McCanntag:infinitekind.tenderapp.com,2009-01-14:Comment/495931822022-02-02T10:52:45Z2022-02-02T10:52:45ZMoneydance+ can't connect to MyAccountAccess (aka Elan Card Member Service)<div><p>Same behavior today.</p>
<p>Is anyone looking into this? I haven't heard anything from the support team.</p></div>Ben McCann