Cannot open attachments

Wolfgang's Avatar

Wolfgang

14 Jan, 2022 07:01 AM

Good day.
I run Moneydance latest version on Fedora Core 35.
I cannot open attachments of invoices attached to their correspondent entries. There is no error message. Moneydance simply does nothing when clicking pdf

Thank you for helping.

Wolfgang

  1. Support Staff 1 Posted by Maddy on 14 Jan, 2022 01:45 PM

    Maddy's Avatar

    Hi Wolfgang,

    We are sorry to hear about the problem you have encountered.

    Would you be able to send us a copy of your Moneydance error logs, the logs should include information on what might be causing the issue.

    They are saved on your computer as an errlog.txt file. You need to navigate to:

    /home/(yourusername)/.moneydance/errlog.txt

    Finally you can copy the full content into your next reply here.

    Thank you

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by Wolfgang on 15 Jan, 2022 07:08 PM

    Wolfgang's Avatar

    Starting Moneydance 2022.2 (4060) at Sat Jan 15 20:05:19 CET 2022
    Settings Folder: /home/wp.rauchholz/.moneydance
    OS: Linux 5.15.13-200.fc35.x86_64 amd64
    Java: 17 (Eclipse Adoptium)
    Is in sandbox: false; restricted file access: false
    Library path: /usr/java/packages/lib:/usr/lib64:/lib64:/lib:/usr/lib
    initialized extension moneyforesight in 0.191 seconds
    Initializing fonts:
      default: [[Dialog]]
      printing: [[Dialog]]
      monospaced: [[Monospaced]]
      coding: [[Hack, Monospaced]]
    fonts resolved:
     default: Dialog:12.0:style0
     mono: Monospaced:12.0:style0
     coding: Hack:12.0:style0
     print: Dialog:12.0:style0
     header: Dialog:14.0:style0
     register: Dialog:11.0:style0
     reportTitle: Dialog:32.0:style0
     calendarTitle: Dialog:11.0:style0
     reportHeader: Dialog:10.0:style0
     detailTitle: Dialog:14.0:style0
    Setting look and feel class to javax.swing.plaf.metal.MetalLookAndFeel
    opening last file: /home/wp.rauchholz/Documents/Moneydance/WPR_finance.moneydance
    loading dataset: /home/wp.rauchholz/Documents/Moneydance/WPR_finance.moneydance
    loading with 128 bit encryption key
    reading trunk data tiksync/trunk
    trunk data loaded (0.367 seconds), checking for incremental updates
    loading un-synced txn files...
    loading synced txn files...
    replacing root: null () with new root: My Finances (59f1d274-4e3d-445d-b9c6-af9329375d44
    Update info received with successful signature verification
    Version info retrieved; we are up to date!

  3. Support Staff 3 Posted by Ethan on 15 Jan, 2022 08:09 PM

    Ethan's Avatar

    Unfortunately I don't see any relevant errors in those logs. Let's try this method:

    1) In Moneydance, click on the Help menu in the Moneydance menu bar and select the Console Window option. This will open the console messages window.
    2) While the Console Window is open, attempt to open an attachment. Any error messages should be recorded to the Console.
    3) Select all of the text in the Console and use the Copy to Clipboard button at the bottom to copy the text.
    4) Paste the text from the message window into a text file (preferably saved with a .txt extension) and attach that file to your response here.

    Ethan
    Infinite Kind Support

  4. System closed this discussion on 16 Apr, 2022 08:10 PM.

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