credit card balances

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23 Jan, 2022 07:42 PM

My credit card balances show positive instaead negative so reconcile is a problem

Is there an update version I should get?

  1. Support Staff 1 Posted by Ethan on 23 Jan, 2022 08:36 PM

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    Let's work on this issue first, since an upgrade wouldn't necessarily change anything about that issue. Can you please describe what you are seeing in more detail? Are you just having an issue with your balances, or do all transactions in your account appear to be reversed (in that charges show up as payments, and vice versa)? How are you getting your transactions into the program? If you are downloading and importing a file from your bank website, which file format are you using?

    Infinite Kind Support

  2. 2 Posted by bljmail on 23 Jan, 2022 08:38 PM

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    thanks for response, think I've found problem, I had deleted some accounts that had balances suspect this is problem

  3. Support Staff 3 Posted by Ethan on 23 Jan, 2022 08:51 PM

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    Yes, that would certainly be a cause of something like this. Deleting an account also deletes all of the transactions within it. And if any of those transactions were transfers between accounts, those would also be deleted, affecting all of those balances. In general, if you no longer need an account, it's better to mark it as inactive rather than deleting it.

    There's no way to undelete an account, so you'll probably have to restore a recent backup.

    Please let me know if I can be of further assistance,

    Infinite Kind Support

  4. Ethan closed this discussion on 23 Jan, 2022 08:51 PM.

  5. bljmail re-opened this discussion on 23 Jan, 2022 09:39 PM

  6. 4 Posted by bljmail on 23 Jan, 2022 09:39 PM

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  7. 5 Posted by bljmail on 24 Jan, 2022 08:32 PM

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    When I enter a transaction as a "Payment" it shows up in the "Balance" as a charge, why

  8. Ethan closed this discussion on 31 Jan, 2022 12:26 AM.

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