tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/784-blank-accounts-and-reminders-after-a-computer-rebuildInfinite Kind: Discussion 2018-10-18T13:55:07Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/9848322010-02-08T18:28:37Z2010-02-08T18:28:37Zblank accounts and reminders after a computer rebuild<div><p>Cal,<br>
What was the name of the MD file you opened? Was it your main file
or a back up? Do you have a copy of this file that you haven't
since opened and edited in Moneydance that you could tell me what
it says in its properties regarding when it was last modified? I'm
wondering if you are looking at a file that is old, and perhaps
from when you first started using Moneydance and had just created
your accounts.<br>
Thanks,<br>
Jon Hoover, Moneydance Support</p></div>Jon Hoovertag:infinitekind.tenderapp.com,2009-01-14:Comment/9848322010-02-08T22:09:17Z2010-02-08T22:09:17Zblank accounts and reminders after a computer rebuild<div><p>Jon,</p>
<p>Thanks for getting back to me so fast. Attached is a TIFF file
that<br>
is a partial look at my MD folder. I did not modify the file when
I<br>
drug / dragged it over. Also, all transactions are gone from each
of<br>
the accounts as well. Help me please.....</p>
<p>TIA,<br>
Cal</p></div>Cal Tinkeytag:infinitekind.tenderapp.com,2009-01-14:Comment/9848322010-02-09T18:50:04Z2010-02-09T18:50:04Zblank accounts and reminders after a computer rebuild<div><p>Hi Cal,<br>
So I'm going to talk to our lead developer about your problem but
until we hear back from him, here is a few suggestions. Try opening
up one of your back up files. Go to open, under the file menu and
in the box change it from moneydance files to all files. Now select
one of your back ups and open it. Is that any better? Another thing
I am wondering is are you using the same version of Moneydance now
that you were using before. If you look under help -> about
Moneydance it should tell you. Let me know how those things go. I'm
goin to ask our lead developer about this and be in touch. I want
to give you a heads up though, as I imagine you want a timely
reply, that because of the storm that is headed for us we might be
expecting another round of power outs... But I'll do my best to see
that we get back to you as quick as possible.<br>
Jon Hoover, Moneydance Support</p></div>Jon Hoovertag:infinitekind.tenderapp.com,2009-01-14:Comment/9848322010-02-09T19:39:36Z2010-02-09T19:39:36Zblank accounts and reminders after a computer rebuild<div><p>Cal, just to stick in my 2 cents, when you go to open a back up
file make sure you delete the characters after ".md". I have found
from experience that the program doesn't recognize any file with
the date or any other character after the ".md".<br></p></div>Nonametag:infinitekind.tenderapp.com,2009-01-14:Comment/9848322010-02-09T20:19:10Z2010-02-09T20:19:10Zblank accounts and reminders after a computer rebuild<div><p>Cal,<br>
I just talked to our lead developer. In addition to some of the
things I suggested here are a few more things. Do you have the
correct date set on your computer. There is a chance that if you
have one of the filters in MD set to something like 'show only last
30 days' and you have the wrong date that that could make it such
that no data is displayed. Another thing I wonder is, in finder,
what size are your files? I'll keep trying to think of more things
to try.<br>
The only other option I can think of is, if you are willing and
comfortable with this, is to send me a copy of your Moneydance
file. You could send it from your email to my email <a href=
"mailto:Jon@moneydance.com">Jon@moneydance.com</a> . I would delete
it as soon as I am done with it. I may, if its okay with you, show
it to our lead developer to try and figure it out. This would not
reveal information about how to access your bank accounts to me,
but it would show me financial information you have in Moneydance.
However, since I am only trying to get it to display at all,
assuming I can find it, I wouldn't need to be looking very closely
at it. However, I'll understand if you don't want to take that
risk.<br>
One other thing that came to me while typing this is you could
install Moneydance on a different computer and see how the files
display on there. This would tell us if its an error in your
installation/computer or if there is a problem with the file.<br>
Okay, let me know how all these suggestions work out for you,<br>
Jon Hoover, Moneydance Support</p></div>Jon Hoovertag:infinitekind.tenderapp.com,2009-01-14:Comment/9848322010-02-10T00:03:31Z2010-02-10T00:03:31Zblank accounts and reminders after a computer rebuild<div><p>Jon,</p>
<p>Give me abit of time to see what happened. I was able to
activate an<br>
earlier MD file (2-3 days earlier). I can not explain what the<br>
difference is since I used the same new MD version and did not have
to<br>
rename the data file to get it. I have not had time to validate
the<br>
numbers but anything is better than all zeros. I'll get back to
you.<br>
I appreciate your timeliness and responsiveness every time I've had
an<br>
issue. You guys are doing great. Thanks.</p>
<p>Cal</p></div>Cal Tinkey