Windows offscreen

Lewis Eisen's Avatar

Lewis Eisen

27 May, 2022 12:57 PM

I have the same problem as https://infinitekind.tenderapp.com/discussions/problems/62140-moneydance-shows-no-wndows-on-startup... but I don't have a .com.infinitekind folder of any kind in my ~/Library/Containers folder... I've checked the other Library folders as well.. Running Monterey 12.3.1

The windows are there just offscreen, and I can't move them to any of my desktops with the contextual Assign To menu item on the dock.

  1. 1 Posted by Stuart Beesley ... on 27 May, 2022 01:11 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Install/run toolbox extension. Enable update mode. Click General tools. Reset window positions.

  2. Support Staff 2 Posted by Maddy on 27 May, 2022 01:17 PM

    Maddy's Avatar

    Hi Lewis,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Moneydance --> About Moneydance .

    In the latest version, you can navigate to Extensions->Manage Extensions and install the Toolbox.
    Launch Toolbox and navigate to Toolbox Options (on top left corner) and select -
    Update Mode->Yes->Do Back Up Now (recommended) Finally choose Menu: General Tools. Update Functions-> Reset Window Display Settings.

    --
    Maddy, Infinite Kind Support

  3. 3 Posted by moneydance on 27 May, 2022 02:01 PM

    moneydance's Avatar

    HI Maddy... I'm using version 2022.3. I was unaware of this toolbox extension. I'll try it out and let you know how it works.

    Stuart, I assume you're talking about the same extension that Maddy is referring to?

  4. 4 Posted by Stuart Beesley ... on 27 May, 2022 02:33 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Yup. One and the same. Guess who wrote it!?

    Maddy’s instructions are always much better than mine :wink:

    Mr Toolbox.

  5. 5 Posted by moneydance on 27 May, 2022 03:22 PM

    moneydance's Avatar

    Okay, Toolbox installed, but no success.

    I have tried all the four options for resetting windows. Each proceeded after I accepted the disclaimer, with a success message, then MD quit. (It didn't restart on its own, contrary to what the prompt says.)

    But I still can't see any of my register windows.

  6. Support Staff 6 Posted by Maddy on 27 May, 2022 03:33 PM

    Maddy's Avatar

    Can you try upgrading to the latest preview version?
    Moneydance 2022.4 (4080) is now available to download from this page.

    You should remove or choose to overwrite the older version and restart Moneydance.

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

  7. 7 Posted by moneydance on 27 May, 2022 03:37 PM

    moneydance's Avatar

    Error message when launching the new version.

  8. Support Staff 8 Posted by Maddy on 27 May, 2022 03:43 PM

    Maddy's Avatar

    Do you have iCloud syncing turned on for your Documents folder? Apple seems very aggressive in enabling this feature which can remove files from your computer but make it appear as though they are still there in the Finder. This can really compromise Moneydance and your data.

    Another possibility is that the permissions on the file have changes somehow. This could be on the...personal.moneydance "folder", the key file, or any other files under that folder. Would it be possible to check the permissions on the key file and the folder by selecting them in the finder and pressing ⌘ I?

    Finally, I'd strongly suggest storing the file in moneydance's internal sandbox folder. These days it's the only place on the mac where we can be confident that the file won't be damaged by other processes. I share your desire to want the file in a visible place such as your Documents folder, but unfortunately that's turned out to not be very safe. You can open the internal sandbox documents folder using the Help->Show Documents Folder in Moneydance. Then, close Moneydance before moving the file into it. You should then be able to create an alias in the Finder to the data file in the sandbox folder. In addition you can always set an outside-the-sandbox location for storing backup files. Many others use that feature to keep timestamped copies of your data file in Dropbox, iCloud or some other synced location.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    --
    Maddy, Infinite Kind Support

  9. 9 Posted by Stuart Beesley ... on 27 May, 2022 03:45 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    That is NOT good. Did this only occur after upgrading MD..? I.e. you were not seeing this message before..

    This could be a few problems...
    - The dataset has moved? - The dataset was/is in the cloud? - AV/Malware prevention is locking the file? - You have permission problems? - Two MDs running at once.. Have you tried rebooting?

    Can you find the dataset in Explorer/Finder and Right-click/Open? What happens?

  10. 10 Posted by moneydance on 27 May, 2022 04:06 PM

    moneydance's Avatar

    Never saw this message before.

    I always launch the application by double-clicking the dataset, which is in a folder on my disk. That folder is not synched to the cloud. My AV protection asked about my opening the "new" app, but I authorized it and it continued opening from there.

    I now get the app open without the error message, but the register windows are still off the screen.

    Gonna have to try the reboot thing later... other work is interfering...

  11. 11 Posted by Stuart Beesley ... on 27 May, 2022 05:04 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Can you send the output of help/show console?

    It doesn't really make sense. If you have run all the toolbox reset window positions options then there are no settings saved.

    Can you send screenshot of what you are seeing?

    Also, the other thing to try is to close MD, find config.dict, rename it, restart MD.

  12. 12 Posted by moneydance on 27 May, 2022 06:44 PM

    moneydance's Avatar

    I just tried again. I opened MD (latest version) and then tried to load the data. I got this error message.

  13. 13 Posted by moneydance on 27 May, 2022 06:47 PM

    moneydance's Avatar

    You asked for a screenshot of what I see. There's nothing to capture. All I see is my own desktop, with the MD menubar along the top.

    The other windows in the program work: Accounts, Categories, Currencies...etc. Just no register.

  14. 14 Posted by moneydance on 27 May, 2022 06:50 PM

    moneydance's Avatar

    I can send the user prefs from the .dict file if that would be helpful

  15. 15 Posted by Stuart Beesley ... on 27 May, 2022 07:05 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Very odd. Just try renaming the .dict file. That will either fix it or it won’t.

    As for the other errors, I think your antivirus program is blocking MD. This is a problem that you need to fix.

  16. 16 Posted by moneydance on 27 May, 2022 08:11 PM

    moneydance's Avatar

    If it is the AV program blocking MD, it was not giving me any issues until now... Had this AV program for almost a year.

  17. 17 Posted by moneydance on 27 May, 2022 08:15 PM

    moneydance's Avatar

    So where would I find this .dict file? As I mentioned earlier, there's no com.infinitekind folder in my containers folder

  18. 18 Posted by Stuart Beesley ... on 27 May, 2022 08:33 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Run toolbox. Top menu bar. Click open md folder. One of the options should get you there. You can then copy/remember this location.

  19. 19 Posted by moneydance on 28 May, 2022 11:44 AM

    moneydance's Avatar

    Yup, that's restored the window to the right spot.

    Just out of interest, which lines in the .dict file set the position of the main window? Are they

      "gui.reg_win_h" = "677"
      "gui.reg_win_w" = "919"
      "gui.reg_win_x" = "76"
      "gui.reg_win_y" = "39"

  20. 20 Posted by Stuart Beesley ... on 28 May, 2022 11:48 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    I’ll need to investigate. Can you exit MD first and then post a copy of your renamed and now current .dict files? By all means edit them first and remove your license numbers, but leave the rest the same. I would like to find out why you had the issue you had and why toolbox couldn’t fix it. Thx.

  21. 21 Posted by moneydance on 28 May, 2022 12:33 PM

    moneydance's Avatar

    Absolutely. Thanks for your help.

  22. 22 Posted by Stuart Beesley ... on 28 May, 2022 12:34 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Those are the register windows keys. The x y h w are size/positions. You could try reinstating each with md closed and see which causes the problem.

  23. 23 Posted by Stuart Beesley ... on 28 May, 2022 06:11 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    This is the culprit:

    "gui.winsize-mainwindow" = "80x29"

    This makes the main window tiny.. It was appearing... Bottom right like this screenshot.

  24. 24 Posted by Stuart Beesley ... on 29 May, 2022 11:43 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    FYI - I've spoken to the developer and he is going to include a fix so that it will detect small window sizes and revert to normal size... Should prevent this from happening again...

  25. 25 Posted by Lewis Eisen on 29 May, 2022 01:35 PM

    Lewis Eisen's Avatar

    Thanks, Mr Toolbox, for your help with this.

    Lewis S Eisen, JD CIP CVP
    Perfect Policies:tm:
    From confrontational to cooperative —
    Shifting your policy writing culture
     
    https://lewiseisen.com <https://lewiseisen.com/>
    https://www.linkedin.com/in/lewiseisen/ <https://www.linkedin.com/in/lewiseisen/>

    Schedule a Zoom:tm: chat at https://lewiseisen.10to8.com/ <https://lewiseisen.10to8.com/>.

  26. Support Staff 26 Posted by Maddy on 30 May, 2022 09:36 AM

    Maddy's Avatar

    Upgrading to the latest preview version should hopefully fix the problem for you.
    Moneydance 2022.4 (4085) is now available to download from this page.

    For a full list of improvements in the preview version, please refer to this page.

    --
    Maddy, Infinite Kind Support

  27. 27 Posted by moneydance on 30 May, 2022 10:19 AM

    moneydance's Avatar

    Maddy, the windows are on my screen now.

    I'll update to that latest version as advised. Since I don't know what I did to reduce the window to a pinpoint size, I can't reproduce it... so I won't be able to tell if the newest version identifies that issue for me.

  28. 28 Posted by Stuart Beesley ... on 30 May, 2022 10:55 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    The new version does not fix the issue. I've reported this and hoping for another new fix soon...

  29. 29 Posted by Stuart Beesley ... on 15 Jun, 2022 07:47 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    FYI. The latest toolbox can now detect and fix all these issues.

  30. 30 Posted by Lewis Eisen on 15 Jun, 2022 10:16 AM

    Lewis Eisen's Avatar

    Great. Thanks for the update, Stuart.

    Lewis S Eisen, JD CIP CVP
    Perfect Policies:tm:
    From confrontational to cooperative —
    Shifting your policy writing culture
     
    https://lewiseisen.com <https://lewiseisen.com/>
    https://www.linkedin.com/in/lewiseisen/ <https://www.linkedin.com/in/lewiseisen/>

    Schedule a Zoom:tm: chat at https://lewiseisen.10to8.com/ <https://lewiseisen.10to8.com/>.

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