USB memory stick

Jim Hussey's Avatar

Jim Hussey

23 Jun, 2022 07:27 PM

Why doesn't Moneydance recognize or open Moneydance data files saved on a usb memory stick?

  1. 1 Posted by Stuart Beesley ... on 23 Jun, 2022 07:40 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Just find the file in finder and double click it.

  2. 2 Posted by JAMES HUSSEY on 23 Jun, 2022 08:28 PM

    JAMES HUSSEY's Avatar

    Thanks Stuart. I tried that, but no luck. I can see the file name, but it is displayed in a faded font. It’s like the Moneydance software doesn’t recognize the file as a Moneydance file. Screenshot attached.

    Thanks
    Jim

  3. 3 Posted by Stuart Beesley ... on 23 Jun, 2022 08:30 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    To be clear.. you were doing this in Finder and NOT in Moneydance… yes?

    Ok, try right click, open with, moneydance.

  4. 4 Posted by Wraparound on 23 Jun, 2022 08:32 PM

    Wraparound's Avatar

    No. In Moneydance.

    Sent from my iPhone

  5. 5 Posted by Stuart Beesley ... on 23 Jun, 2022 09:05 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    As I said, try outside MD and within Finder.

  6. 6 Posted by JAMES HUSSEY on 23 Jun, 2022 09:29 PM

    JAMES HUSSEY's Avatar

    When I right click from finder, the “welcome to Moneydance" screen opens. The file I want to open n does not appear and when I select open other I can find the desired file, but it is displayed in the light, inoperable font.

    Please see attached screen shot.

    Thanks
    Jim

  7. Support Staff 7 Posted by Maddy on 24 Jun, 2022 10:25 AM

    Maddy's Avatar

    Hi James,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Moneydance --> About Moneydance.

    Can you try moving those files to the default location first?
    You should close Moneydance before doing so.

    Launch Moneydance again. If Moneydance opens in the Welcome window, your data files should be listed on the right side of your screen.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  8. 8 Posted by JAMES HUSSEY on 26 Jun, 2022 05:54 PM

    JAMES HUSSEY's Avatar

    Hello Maddy

    Still doesn’t work. The attached screenshot is all the info about the Moneydance version.

    I live part time in the US and part time in Norway. I have computers at both homes. Accordingly I have to keep the Moneydance files on a memory stick that travels with me. This has worked no problem until just recently. Now for some reason, Moneydance will not open Moneydance files, even tho they appear in the Moneydance “open other” window from the Moneydance Welcome screen. Notice both the memory stick “NO NAME” and the actual Moneydance files appear in a light gray font. Not black. Screen shots attached.

    Frustrated and unable to access my files.

    Jim

  9. Support Staff 9 Posted by Maddy on 27 Jun, 2022 10:12 AM

    Maddy's Avatar

    Generally, I believe it might be useful referring you to this article of the Knowledge Base.

    Also, please can you send us your Moneydance error logs? The logs should include information about what might be causing the problem.

    They are saved on your computer as an errlog.txt file.

    You can get to your error logs as follow:

    1) navigate to Help->Console Window to show the console log in a window

    or

    2) in the Finder, press ⌘⇧G and then copy and paste ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support into the field and press enter/return.

    At that point the finder will show an internal folder which contains the errlog.txt file which contains the log.

    Finally you can paste the full content to your next reply.
    To add an attachment to [this thread](https://infinitekind.tenderapp.com/discussions/problems/81594-usb-m..., please click on the "Browse" button.

    Thank you

    --
    Maddy, Infinite Kind Support

  10. 10 Posted by JAMES HUSSEY on 27 Jun, 2022 03:50 PM

    JAMES HUSSEY's Avatar

    Hi Maddy

    Yesterday, out of frustration over inability to access my records, I removed Moneydance and then downloaded and re installed Moneydance. No luck. Same problem. I don’t know what impact the reinstall might have on the error log, but below is the content of err log.text:

    Starting Moneydance 2022.4 (4087) at Sun Jun 26 11:11:30 PDT 2022
    Settings Folder: /Users/jameshussey/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
    OS: Mac OS X 12.2.1 x86_64
    Architecture: intel64
    Java: 18.0.1 (Eclipse Adoptium)
    Is in sandbox: true; restricted file access: false
    Library path: /Applications/Moneydance.app/Contents/MacOS:/Applications/Moneydance.app/Contents/PlugIns/vm.jdk/Contents/Home/lib:/Applications/Moneydance.app/Contents/MacOS:/Applications/Moneydance.app/Contents/PlugIns/vm.jdk/Contents/Home/Frameworks
    initialized extension moneyforesight in 0.455 seconds
    Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...
    Initializing fonts:
      default: [[SF Pro Display, SF Display, Helvetica Neue, Helvetica, Lucida Grande, Dialog]]
      printing: [[SF Pro Display, SF Display, Helvetica Neue, Helvetica, Lucida Grande, Dialog]]
      monospaced: [[Gill Sans, Menlo, Monaco, Monospaced]]
      coding: [[Hack, Monospaced]]
    fonts resolved:
     default: SF Pro Display:13.0:style0
     mono: Gill Sans:13.0:style0
     coding: Hack:13.0:style0
     print: SF Pro Display:13.0:style0
     header: SF Pro Display:15.0:style0
     register: SF Pro Display:12.0:style0
     reportTitle: SF Pro Display:32.0:style0
     calendarTitle: SF Pro Display:12.0:style0
     reportHeader: SF Pro Display:11.0:style0
     detailTitle: SF Pro Display:15.0:style0
    detected system appearance: org.violetlib.vappearances.VAppearanceImpl@e1de817
    detected system appearance: org.violetlib.vappearances.VAppearanceImpl@e1de817
    Setting look and feel class to org.violetlib.aqua.AquaLookAndFeel
    Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...
    opening last file: /Users/jameshussey/Downloads/Ruth Jun22.moneydance
    Java version: 1800001
    Update info received with successful signature verification
    Version info retrieved; we are up to date!
    Beginning shutdown process
    waiting for background tasks to complete...
    Tasks complete. Goodbye!

    Please advise?

    Jim Hussey

  11. 11 Posted by Stuart Beesley ... on 27 Jun, 2022 04:17 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    I'm pretty certain this is a bug of some sort.. I also get greyed out files and cannot open. This all is new as it worked before. Older versions of MD are the same and so are older java versions... So I suspect this is a 'thing' introduced by MacOS Monterey. It seems to be recognising the .moneydance files as directories (which they are) and therefore not allowing you to select them.

    I also saw the Welcome window issue too..

    BUT... You should still be able to open via Finder..... I'll continue playing..

  12. 12 Posted by Stuart Beesley ... on 27 Jun, 2022 04:23 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    With MD closed.. Going to Finder, locating the file, and then right click, open with, select Moneydance, absolutely opens the file for me....

  13. 13 Posted by Stuart Beesley ... on 27 Jun, 2022 04:30 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Try this:
    Launch Finder and locate and select your .moneydance file on the USB disk.
    Now Launch the Terminal application, and keep both finder and terminal viewable on the screen at the same time....
    At the terminal command line type open and then add a space using the spacebar
    Now drag the file onto the terminal window and let go... It will populate the filename/path. You will see something like this:
    open /Volumes/MyUSB/MD/USB.moneydance
    just press enter to open and launch MD...
    Did that work?

  14. 14 Posted by Stuart Beesley ... on 27 Jun, 2022 04:56 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Another option is to drag and drop the file onto Moneydance app when it's open... This will also open the file...

  15. 15 Posted by JAMES HUSSEY on 27 Jun, 2022 07:05 PM

    JAMES HUSSEY's Avatar

    This option did not work. When I use open with Moneydance, all it does is open the welcome window. Then when I hit select other the files are greyed out and will not open.

  16. 16 Posted by JAMES HUSSEY on 27 Jun, 2022 07:06 PM

    JAMES HUSSEY's Avatar

    This option did not work either. After executing the open command, the same thing - welcome window and greyed out files.

  17. 17 Posted by JAMES HUSSEY on 27 Jun, 2022 07:08 PM

    JAMES HUSSEY's Avatar

    This did not work. Just got the welcome window with greyed out file names.

  18. 18 Posted by JAMES HUSSEY on 27 Jun, 2022 07:09 PM

    JAMES HUSSEY's Avatar

    This worked - partially. The first file I drug over to the welcome window opened. However I cannot get another welcome window to allow me to open the other file (Moneydance file I use to manage my mothers checking account).

    Thanks
    Jim

  19. 19 Posted by Stuart Beesley ... on 27 Jun, 2022 07:10 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    You didn’t say which option worked?

  20. 20 Posted by Wraparound on 27 Jun, 2022 07:15 PM

    Wraparound's Avatar

    Dragging the file from the finder window into the Moneydance welcome window.

    Sent from my iPhone

  21. 21 Posted by Stuart Beesley ... on 27 Jun, 2022 07:33 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Ok. You don’t need a welcome window. Get any file open in the main moneydance app. Then drag your file from finder onto the main app window. If you can’t get to the main window then create a new dataset and drag it into that window.

  22. 22 Posted by JAMES HUSSEY on 27 Jun, 2022 08:18 PM

    JAMES HUSSEY's Avatar

    OK That worked. Thank you.

    Jim

  23. 23 Posted by Stuart Beesley ... on 27 Jun, 2022 08:23 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    @Maddy - this problem (.moneydance files being greyed out) is definitely a problem with Macs (new bug or something, probably with Monterey). It now happens on older MD versions and also older Java versions too. File/Open/Open Other won't work any more. Sean is aware and said he will look into it... So the other reports of similar issues are probably the same thing...

  24. Support Staff 24 Posted by Maddy on 28 Jun, 2022 09:35 AM

    Maddy's Avatar

    Thank you Stuart!

    I appreciate you sharing your findings here.
    Hopefully Sean will find a solution soon!

    --
    Maddy, Infinite Kind Support

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