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iPhone app locks up after entering one entry... need to reboot after each entry

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rteigland

22 Oct, 2022 03:47 PM

Running version 2020.2 (1929) and continuing to have app lock up after completing each entry... pretty frustrating. Work around is to close app and then enter transaction and then close app, repeat....

I am hoping there is an update available to resolve, but can't seem to find it?!?

Any help would be greatly appreciated!!

Thank you...

1. 1 Posted by Stuart Beesley ... on 22 Oct, 2022 05:16 PM

   

   I would rebuild/refresh your sync data. To do this, you will need Toolbox extension. This won't load on your old version. You will need at least Moneydance 2021.1 (3069), or ideally the latest 2022.5(4091). If you upgrade, then on your master dataset, install/run toolbox extension, enable advanced mode, advanced mode, then option: "Force a refresh/PUSH of your local dataset to Sync"....

   I can't promise it will work, but I suspect it will....

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2. 2 Posted by rteigland on 29 Oct, 2022 02:30 PM

   

   Hello Mr. Tool (Stuart),
   I was just sitting down to review your suggested fix and paused a bit… to resolve my issue I will require an upgrade?

   Is there another option versus having to pay more to resolve? Back ground… I went away from Quicken due to their fees and jumped to Moneydance to avoid.

   Thank you for the follow up and look forward to hearing of other possible solutions.

   Thank you…

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3. 3 Posted by Stuart Beesley ... on 29 Oct, 2022 03:13 PM

   

   Yes. You can cheat. File/export backup.
   Then file/restore from backup.
   (If popup then UNTICK retain sync settings) Now you have a new sync relationship.
   File/syncing. Setup syncing again.
   On iOS app click cog settings disconnect. Restart app. Setup iOS app again to new sync dataset (you will see two).

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4. System closed this discussion on 28 Jan, 2023 03:20 PM.

5. rteigland re-opened this discussion on 28 Jan, 2023 10:32 PM

6. 4 Posted by rteigland on 28 Jan, 2023 10:32 PM

   
   I just tried your fix and knock on wood… it seemed to work! Hoping it is a good long fix.

   
   

   Thanks again… 

   
   

   Sent from my iPad

   
   

   On Oct 29, 2022, at 10:13 AM, Stuart Beesley (Mr Toolbox) <[email blocked]> wrote:
   
   

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

   // Please reply above this line ================================================== From: Stuart Beesley (Mr Toolbox) Yes. You can cheat. File/export backup. Then file/restore from backup. (If popup then UNTICK retain sync settings) Now you have a new sync relationship. File/syncing. Setup syncing again. On iOS app click cog settings disconnect. Restart app. Setup iOS app again to new sync dataset (you will see two). On Sat, Oct 29 at 07:30 AM PDT, rteigland wrote: Hello Mr. Tool (Stuart), I was just sitting down to review your suggested fix and paused a bit… to resolve my issue I will require an upgrade? Is there another option versus having to pay more to resolve? Back ground… I went away from Quicken due to their fees and jumped to Moneydance to avoid. Thank you for the follow up and look forward to hearing of other possible solutions. Thank you…

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7. 5 Posted by Stuart Beesley ... on 28 Jan, 2023 10:42 PM

   

   👍 😁

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