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History Button freezing

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Neil Arklie

22 Jan, 2023 10:30 AM

Hi,

I have gone into investments. I press the history button and then MoneyDance freezes. It goes blue and I cannot use the programme at all.

I have tried restarting.

Many thanks in advance for your help.
Neil

1. 1 Posted by Stuart Beesley ... on 22 Jan, 2023 10:37 AM

   

   once you quit the program, find errlog.txt on disk, upload that here... BEFORE you restart MD.

   By any chance have you recently changed the splits on a security?

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2. 2 Posted by Neil Arklie on 22 Jan, 2023 01:27 PM

   

   Hi Stuart,

   Thank you for the reply. This is the weird thing I get no error message. It just freezes and I then have to shut down the computer. Other functions work when I restart it it.

   Also I have not split any securities.

   Regards,
   Neil

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3. 3 Posted by Stuart Beesley ... on 22 Jan, 2023 02:46 PM

   

   Yes, but the file errlog.txt will contain the error data... You need to grab this and upload it

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4. 4 Posted by -Kevin N. on 22 Jan, 2023 04:49 PM

   

   Hi Neil,

   The History window is likely rendering off-screen. Once opened, the History window takes focus and requires user interaction so as to return focus back to the main Moneydance window. Without the ability to interact with the History window, Moneydance will appear to have frozen.

   This phenomenon usually occurs when a second monitor has been attached to the machine and subsequently removed.

   To resolve the issue...
   If applicable, re-attach the second monitor to hopefully retrieve the orphaned window.
   Or...
   Call up the History window (Moneydance will appear to have frozen)
   Use key-combo ALT-SPACEBAR (a small context menu may or may not appear at the edge of the screen).
   Tap the letter 'm' on your keyboard, to invoke the 'Move' command.
   HOLD DOWN the appropriate ARROW key, likely the LEFT ARROW key, to hopefully move the orphaned window back on-screen.

   -Kevin N. (not a member of MD support)

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5. 5 Posted by Stuart Beesley ... on 22 Jan, 2023 07:05 PM

   

   Or use toolbox extension. If it detects invalid window positions then use the reset option.

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6. 6 Posted by Neil Arklie on 28 Jan, 2023 09:19 PM

   

   Thank you Kevin that makes sense and I will try it.

   Sent from Mail for Windows

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7. 7 Posted by Neil Arklie on 28 Jan, 2023 09:19 PM

   

   Thank you Stuart I will try this.

   Sent from Mail for Windows

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