Robert  Harvey's Avatar

Robert Harvey

06 Feb, 2023 05:56 PM

Installed Moneydance on new laptop and tried to activate, but key is wrong. I have installed on two other pc's with same activation code.
See pdf of purchase. Help

  1. 1 Posted by Scott Dow on 06 Feb, 2023 06:48 PM

    Scott Dow's Avatar

    Bought money dance and have no idea how to get it runnning.

  2. 2 Posted by dwg on 06 Feb, 2023 09:28 PM

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    @Robert Harvey

    Are you sure you installed the right version, product keys not working are often the sign of using the wrong key with the wrong version of Moneydance.

    @Scott Dow

    I would suggest you look at the first few sections of the Knowledge Base

  3. 3 Posted by Robert Harvey on 06 Feb, 2023 09:52 PM

    Robert Harvey's Avatar

    You were right, I downloaded the past version. Question - why haven't I
    been notified of an update to Moneydance, I'm always checking?
    In the past I've always been notified and have upgraded.
    Bob - [email blocked]

  4. 4 Posted by dwg on 06 Feb, 2023 10:06 PM

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    I cannot be certain but there can be a number of reasons depending on your version of Moneydance.

    In more recent versions selecting in preferences to not check for updates is one reason.

    Certainly in the past it was necessary for the developer to update the server and if this was not done then you would not get a notification.

  5. 5 Posted by Robert Harvey on 06 Feb, 2023 10:28 PM

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    The version I downloaded today and installed on new laptop is "Version :
    2021.1 (3069)", and when trying to make an entry the date is wrong.
    When I downloaded the past version only 2021 was listed.

    The version on the other two pc's is "Version: 2022.6 (4097)" and they both

    What is the latest version and upgrade cost?

    Bob - [email blocked]

  6. 6 Posted by dtd on 06 Feb, 2023 10:36 PM

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    just a user - since you bought a 2021 upgrade (even at half price), I think you are eligible for the 2022 upgrade for free. As noted you have the latest version on two computers and they are activated.

    I would think the 2021 version would work, as the upgrade was for 2021, but you'd probably be better off using 2022.6(4097) for all three.

    When 2023 comes out, if and when you want it, it would be a $25 upgrade again.

    Hope that helps.

  7. 7 Posted by dtd on 06 Feb, 2023 10:37 PM

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    Note to customer support - you may wish to delete the initial attachment as it contains a registration key.

  8. 8 Posted by Robert Harvey on 06 Feb, 2023 10:44 PM

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    Updated and working.
    Thanks for the help.
    Bob - [email blocked]

  9. Maddy closed this discussion on 07 Feb, 2023 12:12 PM.

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