Licence key

Walter Common's Avatar

Walter Common

26 Mar, 2023 11:51 AM

The licence key I have been given does not work!

  1. 1 Posted by derekkent23 on 26 Mar, 2023 02:52 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Walter

    The licence key is version specific. If you have just purchased the key you need to be running Moneydance 2022 downloaded from https://infinitekind.com/download-moneydance-personal-finance-software
    If you purchased the key for an earlier version of Moneydance some time ago it may not be valid for 2023. Try entering your key into the Upgrading? Box to see if it is valid for 2023 at https://infinitekind.com/purchase
    If you upgrade you should get a 50% discount.

    Hope this helps.

  2. 2 Posted by Kevin Gable on 28 Mar, 2023 02:34 PM

    Kevin Gable's Avatar

    That particular page is not yet updated to Moneydance 2023 (as of 3/28/2023). And the new purchase page (https://infinitekind.com/purchase-2023) does not have any option for the discount on upgrading. Unless we are now expected to pay full freight to upgrade? I seem to recall that getting the purchase pages fully updated has taken some time in the past, so I'm trying to be patient.

  3. Support Staff 3 Posted by Maddy on 28 Mar, 2023 03:06 PM

    Maddy's Avatar

    @ Walter I've resent your license key to you via email. This key is valid for registering Moneydance 2022 and Moneydance 2023.

    @Kevin

    You are correct! As Moneydance 2023 is only available as a preview, you can't purchase an upgrade (yet) until this version is released as a stable.

    Once Moneydance 2023 becomes available here, you can enter your current license key into the 'Upgrading?' box on this page to redeem a 50% discount. After purchasing, you'll be sent a new license key via email.

    For the time being the preview is to be considered a 'patch' for the issues listed here. So, my question for you is:

    are you experiencing any issues that require you to run this version?

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by Kevin Gable on 28 Mar, 2023 03:10 PM

    Kevin Gable's Avatar

    This comment was split into a new private discussion: Licence key

    Seems to be running fine; my only concern is whether it's being treated as a "free trial" (limited time/no. of entries) since the "Register Moneydance" in the Help menu does not recognize my current license key as valid. If it keeps running then I'm OK.

  5. 5 Posted by Walter Common on 28 Mar, 2023 04:15 PM

    Walter Common's Avatar


    Sent from my iPhone

    On 28 Mar 2023, at 15:34, Kevin Gable <[email blocked]> wrote:

     pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

    Thank you, I’m. Sorted now 👍
    ==================================================

    From: Kevin Gable

    That particular page is not yet updated to Moneydance 2023 (as of 3/28/2023). And the new purchase page (https://infinitekind.com/purchase-2023) does not have any option for the discount on upgrading. Unless we are now expected to pay full freight to upgrade? I seem to recall that getting the purchase pages fully updated has taken some time in the past, so I'm trying to be patient.

    On Sun, Mar 26 at 07:52 AM PDT, derekkent23 wrote:

    I am not support staff, just a user.
    Hi Walter

    The licence key is version specific. If you have just purchased the key you need to be running Moneydance 2022 downloaded from https://infinitekind.com/download-moneydance-personal-finance-software
    If you purchased the key for an earlier version of Moneydance some time ago it may not be valid for 2023. Try entering your key into the Upgrading? Box to see if it is valid for 2023 at https://infinitekind.com/purchase
    If you upgrade you should get a 50% discount.

    Hope this helps.

    Having trouble reading this? View this discussion online: Licence key.

    Reply with #ignore to stop receiving notifications for this discussion.

  6. 6 Posted by Walter Common on 28 Mar, 2023 04:16 PM

    Walter Common's Avatar


    Sent from my iPhone

    On 28 Mar 2023, at 16:10, Kevin Gable <[email blocked]> wrote:

     pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background-color: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

    Thank you it’s working now 👍
    ==================================================

    From: Kevin Gable

    Seems to be running fine; my only concern is whether it's being treated as a "free trial" (limited time/no. of entries) since the "Register Moneydance" in the Help menu does not recognize my current license key as valid. If it keeps running then I'm OK.

    On Tue, Mar 28 at 08:06 AM PDT, Maddy wrote:

    @ Walter I've resent your license key to you via email. This key is valid for registering Moneydance 2022 and Moneydance 2023.

    @Kevin

    You are correct! As Moneydance 2023 is only available as a preview, you can't purchase an upgrade (yet) until this version is released as a stable.

    Once Moneydance 2023 becomes available here, you can enter your current license key into the 'Upgrading?' box on this page to redeem a 50% discount. After purchasing, you'll be sent a new license key via email.

    For the time being the preview is to be considered a 'patch' for the issues listed here. So, my question for you is:

    are you experiencing any issues that require you to run this version?

    --
    Maddy, Infinite Kind Support

    Having trouble reading this? View this discussion online: Licence key.

    Reply with #ignore to stop receiving notifications for this discussion.

  7. 7 Posted by forslund on 28 Mar, 2023 04:28 PM

    forslund's Avatar

    I've also downloaded and installed it. It says it is in demo mode and I can only add 0 more transactions in my free trial. I didn't understand that limitation. I could downgrade if need be, but I'm not sure I understand how. Do I just download the latest 2022.6 version and install it over the 2023 version? It seems that it was premature to offer the 2023 upgrade when it really isn't available.

  8. 8 Posted by dwg on 28 Mar, 2023 09:54 PM

    dwg's Avatar

    You download Moneydance 2022.6 from the normal downloads page.

    https://infinitekind.com/download-moneydance-personal-finance-software

    As Moneydance 2023 is a new version as indicted by the change in major number, you should consider it a new release and not simply as a bug fix update, hence I would recommend only those people that are used to testing major new software versions download and install it and then right away from your day to day data.

    I made a suggestion some time ago that bug fix releases and new major releases should have separate pages but this was not accepted.

  9. 9 Posted by forslund on 28 Mar, 2023 10:54 PM

    forslund's Avatar

    I'm willing to test a beta version, but it says it is a trial and that I can't add any transactions, which makes it impossible test.

  10. 10 Posted by dwg on 29 Mar, 2023 12:16 AM

    dwg's Avatar

    None of us testing have reported any difference in the way the Trial works, so I do not know why you would be seeing any difference. With a new data set you get the 100 transaction limit with a copy of a data set taken from an earlier version the number varies. I think there may be an internal counter in the data set, I see wildly varying numbers but many of my test sets have come through a large number of versions.

  11. 11 Posted by mal on 29 Mar, 2023 07:27 AM

    mal's Avatar

    This comment was split into a new private discussion: Licence key

    Quite disappointed, I get notified of upgrade available. Go to upgrade page put in licence key, states available for upgrade. Upgrade and it doesnt work as no licence key. Now have to roll back

  12. System closed this discussion on 28 Jun, 2023 07:30 AM.

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