tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/88686-upgrade-not-accepting-old-keycodeInfinite Kind: Discussion 2023-06-28T12:10:18Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T06:53:07Z2023-03-29T06:53:07Zupgrade not accepting old keycode <div><p>I'm a fellow user</p>
<p>F63xxxxx is a Moneydance 2021 license it will work with Moneydance versions 2021 & 2022, I suspect you have installed the preview release of Moneydance 2023 with the result that the license would be invalid.</p>
<p>The upgrade notice advises if a new version is available, I do not believe it tests if your license is valid for the version.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T07:16:34Z2023-03-29T07:16:37Zupgrade not accepting old keycode <div><p>I'm having the same issue.</p>
<p>I clicked on the upgrade link which took me to the website.</p>
<p>I entered my licence key and the website checked and confirmed that I qualified for a free upgrade, see attached.</p>
<p>However upon downloading and installing 2023 the product is in trial mode and the licence key is showing as invalid.</p></div>Richard Maidmenttag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T07:20:44Z2023-03-29T07:20:45Zupgrade not accepting old keycode <div><p>I'm experiencing the same problem with a licence code that begins F63. I tested this code on the upgrade page and received the advice that the latest version was a free upgrade. I used the link provided to download the Mac OS version and experienced the same result as the OP.<br>
"We have a problem, Houston"</p></div>Dave Clementstag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T07:37:02Z2023-03-29T07:37:02Zupgrade not accepting old keycode <div><p>THere is no where in the upgrade notes that states this is a demo or trial version</p></div>maltag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T07:38:43Z2023-03-29T07:38:43Zupgrade not accepting old keycode <div><p>That is correct, so “We have a problem, Houston”:.</p></div>Dave Clementstag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T07:43:39Z2023-03-29T07:43:39Zupgrade not accepting old keycode <div><p>lucky I had an old install version of 2022.6</p></div>maltag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T07:46:20Z2023-03-29T07:46:21Zupgrade not accepting old keycode <div><p>Yeah, same here. Years of applying dubious software updates teaches you to make contingency plans.<br>
I hope the issue is resolved ASAP but I can live with the previous version …...</p></div>Dave Clementstag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T07:51:34Z2023-03-29T07:53:17Zupgrade not accepting old keycode <div><p>Check for updates after reinstalling old version. Mine had the message below even though the upgrade page said free upgrade was available.</p></div>heymak62tag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T07:53:21Z2023-03-29T07:53:21Zupgrade not accepting old keycode <div><p>Funny mine didn’t</p>
<p>On Wed, 29 Mar 2023, at 6:51 PM, heymak62 wrote:</p></div>maltag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T08:13:16Z2023-03-29T08:13:16Zupgrade not accepting old keycode <div><p>I think this needs to be addressed though. My license key still gets this result.</p>
<p>"Your license key entitles you to a free upgrade to Moneydance 2023! Simply download the latest version and organize your finances with little effort."</p></div>heymak62tag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T08:27:56Z2023-03-29T08:27:56Zupgrade not accepting old keycode <div><p>My licence key returns the same response.<br>
I agree, this needs to be sorted and I’m sure support will provide a resolution in due course.</p></div>Dave Clementstag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T08:29:44Z2023-03-29T08:29:44Zupgrade not accepting old keycode <div><p>I have the same issue this morning</p></div>SteveH42tag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T08:40:45Z2023-03-29T08:40:46Zupgrade not accepting old keycode <div><p>I'm glad I'm not alone with this issue. I've been using moneydance since since 2010 an this is the first time I've had issue.</p></div>David Rintoultag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T09:20:53Z2023-03-29T09:20:56Zupgrade not accepting old keycode <div><p>I have the same problem and can no longer post new transactions as the product is in demo mode.</p></div>Gordon Owentag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T09:27:05Z2023-03-29T09:27:07Zupgrade not accepting old keycode <div><p>Same issue. Web site states I am eligible for a free upgrade, but my license key doesn't work.</p></div>Curtis Tomlintag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T09:43:38Z2023-03-29T09:43:39Zupgrade not accepting old keycode <div><p>Same issue. Web site says free upgrade. Old licence key does not work</p></div>John Chillastag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T09:51:06Z2023-03-29T09:53:50Zupgrade not accepting old keycode <div><p>Same issue here. Website confirmed entitled to free upgrade - installed, now I am unregistered.</p>
<p>For info, I get this same issue on my Windows desktop version and the linux version on my Chromebook.</p></div>moneytalkstag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T09:56:01Z2023-03-29T09:56:01Zupgrade not accepting old keycode <div><p>Hi All,</p>
<p>I'm very sorry for my error on this! The license checker on the web site is reporting upgradability status for Moneydance 2022 instead of 2023. I'm working on repairing this and will post an update here when it is fixed, along with a solution for those affected.</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T10:04:05Z2023-03-29T10:04:05Zupgrade not accepting old keycode <div><p>One more affected ... Thank you for looking into it, Sean!</p></div>Clemenstag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T10:06:57Z2023-03-29T10:07:00Zupgrade not accepting old keycode <div><p>And me.<br>
John</p></div>johntag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T10:19:16Z2023-03-29T10:19:16Zupgrade not accepting old keycode <div><p>Hi all,</p>
<p>Ok, the problem with the license key checker saying you had a free upgrade when it wasn't it you were giving it a license key for Moneydance 2021. If you were affected by this and have already purchased a license when you wouldn't have otherwise, please send the email address that you used to make the purchase to me at sreilly(at)infinitekind.com and I'll give you a refund if it happened before now.</p>
<p>If you have installed Moneydance 2023 and haven't yet purchased an upgrade, and wouldn't have installed the update if it weren't free then you can revert to the latest version of Moneydance 2022 (or any older version) from this page:<br>
<a href="https://infinitekind.com/previous-versions-of-moneydance">https://infinitekind.com/previous-versions-of-moneydance</a></p>
<p>Moneydance 2023 is completely backwards compatible with Moneydance 2022 data files, so there is no risk inn downgrading.</p>
<p>I am so sorry for the mix-up!</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T10:24:01Z2023-03-29T10:24:02Zupgrade not accepting old keycode <div><p>Hi Sean,</p>
<p>I’m confused…</p>
<p>Are you saying that the upgrade is free or do users have to purchase the upgrade?</p>
<p>Regards</p>
<p>Dave Clements</p></div>Dave Clementstag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T10:28:19Z2023-03-29T10:28:19Zupgrade not accepting old keycode <div><p>Hi Dave,</p>
<p>If you've already purchased an upgrade after the license checker said you had a free upgrade, then I'll refund the cost of your purchase, if you purchased before my message above.</p>
<p>Whether the upgrade is free or not depends on the last time you purchased Moneydance. If you had purchased Moneydance 2022 (or an upgrade to it) then you get a free upgrade to 2023. If you last purchased Moneydance 2021 or earlier then you get a discounted upgrade.</p>
<p>Thanks,<br>
Sean</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reillytag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T10:42:59Z2023-03-29T10:42:59Zupgrade not accepting old keycode <div><p>So to confirm, 2021 license owners either need to pay you $30 for an upgrade license, or roll back to 2022?</p></div>moneytalkstag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T10:43:29Z2023-03-29T10:43:30Zupgrade not accepting old keycode <div><p>Thanks Sean.</p>
<p>I was using a 2021 version so have purchased and am using a new license. Problem solved.</p>
<p>Thanks again</p>
<p>Dave</p></div>davidtag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T10:46:50Z2023-03-29T10:46:51Zupgrade not accepting old keycode <div><p>Hi Sean,</p>
<p>I must have been using the 2021 version: I paid the upgrade fee and am now up and running. I take it that purchasing or renewing a licence gives you an additional free upgrade?</p>
<p>Regards</p>
<p>Dave</p></div>Dave Clementstag:infinitekind.tenderapp.com,2009-01-14:Comment/584134122023-03-29T12:09:52Z2023-03-29T12:09:52Zupgrade not accepting old keycode <div><blockquote>
<p>So to confirm, 2021 license owners either need to pay you $30 for an upgrade license, or roll back to 2022?</p>
</blockquote>
<p>Yes, unless you had already purchased the upgrade in which case you can keep it and I'll refund the cost.</p>
<blockquote>
<p>I was using a 2021 version so have purchased and am using a new license. Problem solved.</p>
</blockquote>
<p>Thank you, Dave :)</p>
<blockquote>
<p>I must have been using the 2021 version: I paid the upgrade fee and am now up and running. I take it that purchasing or renewing a licence gives you an additional free upgrade?</p>
</blockquote>
<p>Yes, exactly :)</p>
<p>--<br>
Sean Reilly<br>
Developer, The Infinite Kind<br>
<a href="https://infinitekind.com">https://infinitekind.com</a></p></div>Sean Reilly