tag:infinitekind.tenderapp.com,2009-01-14:/discussions/problems/893-online-bankingInfinite Kind: Discussion 2018-10-18T13:55:18Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/11626432010-03-11T19:44:08Z2010-03-11T19:44:13ZOnline Banking<div><p>I am having the exact same problem. I set-up each account so
that it appears you can download transactions based on a/n and
routing number for the unique account, but when I attempt to do so,
all transactions are clustered into one account.</p>
<p>I'm also getting inaccurate balances on accounts. For example,
online balance shows $100, but MD shows -$250.</p>
<p>Hope someone can help here.</p></div>sarahtag:infinitekind.tenderapp.com,2009-01-14:Comment/11626432010-03-24T18:00:04Z2010-03-24T18:00:04ZOnline Banking<div><p>Kent and Sarah,</p>
<p>I am very sorry it has taken us this long to get back to
you.</p>
<p>You have inadvertently set up the same account twice. Please
disable your accounts that are not working properly and then start
again. This time please wait until the dialogue appears giving you
a choice of what account you want to choose. When you click through
without making that choice, it defaults to the first one.</p>
<p>Sincerely,</p>
<p>Brian Adler</p>
<p>Moneydance Support</p></div>Brian Adlertag:infinitekind.tenderapp.com,2009-01-14:Comment/11626432010-03-24T22:00:45Z2010-03-24T22:00:45ZOnline Banking<div><p>I disabled all accounts and set them up again waiting for
dialogue box and picking Saving , still downloading checking acc't
transactions. Disabled all again but this time started with Savings
still download Checking. Checking account number is over writing
savings acc't number<br>
below are screen shots</p>
<p>Kent</p></div>Kent Sheetstag:infinitekind.tenderapp.com,2009-01-14:Comment/11626432010-03-25T19:35:47Z2010-03-25T19:35:48ZOnline Banking<div><p>Kent,</p>
<p>When you set-up your accounts, a window should be displayed
after the Online Setup window that would allow you to map your
banks account to you Moneydance account. You did not show this
window. I had some problems with this window and it turned out I
was impatient and did not allow this window to display. What I
think is happening is your checking account is the first account on
the banks list of accounts which is why it keeps getting remapped
when you bypass this window.</p>
<p>Oilcan</p></div>Oilcantag:infinitekind.tenderapp.com,2009-01-14:Comment/11626432010-03-25T19:43:52Z2010-03-25T19:43:52ZOnline Banking<div><p>Sarah Hartshorn. MindSprout Marketing<br>
775.232.1818 phone | 775.376.1255 fax | Reno, Nevada</p></div>sarahtag:infinitekind.tenderapp.com,2009-01-14:Comment/11626432010-03-25T20:04:14Z2010-03-25T20:04:14ZOnline Banking<div><p>Oilcan is correct in his assessment of what is probably going
on. Also, If you are not using the most recent version (2010r2
build 743), please update to that version. You can download the
update <a href=
"http://moneydance.com/trac/wiki/Moneydance2010Beta">here</a>. This
update has resolved a few key issues our users have been
experiencing, including a number of issues with OFX connections.
Please let me know if your issue persists and we will look into
other solutions, including your OS, the bank you are connecting
with, and the version of Java you are using.</p>
<p>Please let me know if I can be of further assistance, and I
apologize again for any inconvenience this may have caused you.</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/11626432010-03-26T19:55:33Z2010-03-26T19:55:33ZOnline Banking<div><p>Thanks I got now, It took awhile to pop up. How about a
"Wait...." instruction to indicate that something is happening.
Anyway I am good<br>
Kent</p></div>Kent Sheets