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Deleted Account re-appears

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Tom

03 Jun, 2023 08:31 AM

Hi there, my moneydance was running fine. Using it many years from now and the sync is via Dropbox folder. However I'm using Macs but not once at the time. Now I did create a new account and put in some transactions. Once done the next day on the other mac the account just appears with another "restored account " ? I did delete the restored account but somehow it keeps reappearing on both macs. I did delete via the Tools->Accounts selection.

I'm using version 2023.01 (build 5006) on both macs.

What can I do to get rid of this "junk" ? Any tool or cleaning procedure available ?

many thanks Tom

• Screenshot_2023-06-03_at_10.29.23.png 8.28 KB

1. 1 Posted by Stuart Beesley ... on 03 Jun, 2023 08:40 AM

   

   Grab help/console. Upload that here.

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2. 2 Posted by Tom Serger on 03 Jun, 2023 11:38 AM

   

   

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3. 3 Posted by Stuart Beesley ... on 03 Jun, 2023 12:20 PM

   

   I think the best think is to refresh sync.

   On the master. Toolbox extension. Update mode. Advanced menu. Force refresh / push sync. Wait. Restart MD. Restart the other Md.

   Now does the problem reoccur?

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4. 4 Posted by tomserger on 03 Jun, 2023 01:32 PM

   

   First of all thx for the fast response and help ... I'm outside now and will try that once I'm back...
   -------- Original message --------From: "Stuart Beesley (Mr Toolbox)" <[email blocked]> Date: 6/3/23 14:20 (GMT+01:00) To: [email blocked] Subject: Re: Deleted Account re-appears [Problems #91034]

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5. 5 Posted by Tom Serger on 04 Jun, 2023 05:50 AM

   

   Hi Stuart,

   Could you give a hand on this ? I can’t find the described function to refresh stage sync … which menu I need to use ?

   Thx Tom

   

   • Screenshot_2023-06-04_at_07.47.03.png 667 KB
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6. 6 Posted by dtd on 04 Jun, 2023 05:56 AM

   

   just a user, as Stuart said:

   Update mode. Advanced menu. Force refresh / push sync. Wait. Restart MD. Restart the other Md.

   So, you click the update mode (in red). Then click on MENU:Advanced Options.

   Under that is:
   Force a refresh/PUSH of your local dataset to sync (only when master sync) ---- i.e. you are on the master dataset.

   I don't know how to make it any more clear. Does that help?

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7. 7 Posted by dtd on 04 Jun, 2023 05:58 AM

   

   Wait for 5-10 minutes if your network isn't very fast before restart.

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8. 8 Posted by Tom Serger on 04 Jun, 2023 06:12 AM

   

   Thx dtd …just missed the small checkbox “Update mode” :-)

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9. 9 Posted by dtd on 04 Jun, 2023 06:28 AM

   

   The update mode checkbox is to insure that the person using toolbox is aware they are changing their dataset. You made a backup, right?

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10. 10 Posted by Tom Serger on 04 Jun, 2023 06:33 AM

    

    Yes I did so … don’t want to loose years of data :-) I also activated the backup function when MD is closing. Thx again for your help ...

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11. 11 Posted by Stuart Beesley ... on 04 Jun, 2023 07:03 AM

    

    …. and did you do it…. Did it work ok…. Has the problem gone…?

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12. 12 Posted by Tom Serger on 04 Jun, 2023 08:00 AM

    

    Yes it did work with the tool :-) thx

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13. 13 Posted by Stuart Beesley ... on 04 Jun, 2023 08:37 AM

    

    👍 Toolbox 🧰 +1 😃

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14. 14 Posted by tomserger on 04 Jun, 2023 11:53 AM

    

    :ok_hand: awesome tool ... :relaxed:️ 
    -------- Original message --------From: "Stuart Beesley (Mr Toolbox)" <[email blocked]> Date: 6/4/23 10:38 (GMT+01:00) To: [email blocked] Subject: Re: Deleted Account re-appears [Problems #91034]

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15. System closed this discussion on 03 Sep, 2023 12:00 PM.