Deleted Account re-appears
Hi there, my moneydance was running fine. Using it many years from now and the sync is via Dropbox folder. However I'm using Macs but not once at the time. Now I did create a new account and put in some transactions. Once done the next day on the other mac the account just appears with another "restored account " ? I did delete the restored account but somehow it keeps reappearing on both macs. I did delete via the Tools->Accounts selection.
I'm using version 2023.01 (build 5006) on both macs.
What can I do to get rid of this "junk" ? Any tool or cleaning procedure available ?
many thanks Tom
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1 Posted by Stuart Beesley ... on 03 Jun, 2023 08:40 AM
Grab help/console. Upload that here.
2 Posted by Tom Serger on 03 Jun, 2023 11:38 AM

3 Posted by Stuart Beesley ... on 03 Jun, 2023 12:20 PM
I think the best think is to refresh sync.
On the master. Toolbox extension. Update mode. Advanced menu. Force refresh / push sync. Wait. Restart MD. Restart the other Md.
Now does the problem reoccur?
4 Posted by tomserger on 03 Jun, 2023 01:32 PM
First of all thx for the fast response and help ... I'm outside now and will try that once I'm back...
-------- Original message --------From: "Stuart Beesley (Mr Toolbox)" <[email blocked]> Date: 6/3/23 14:20 (GMT+01:00) To: [email blocked] Subject: Re: Deleted Account re-appears [Problems #91034]
5 Posted by Tom Serger on 04 Jun, 2023 05:50 AM
Hi Stuart,
Could you give a hand on this ? I can’t find the described function to refresh stage sync … which menu I need to use ?
Thx Tom

6 Posted by dtd on 04 Jun, 2023 05:56 AM
just a user, as Stuart said:
Update mode. Advanced menu. Force refresh / push sync. Wait. Restart MD. Restart the other Md.
So, you click the update mode (in red). Then click on MENU:Advanced Options.
Under that is:
Force a refresh/PUSH of your local dataset to sync (only when master sync) ---- i.e. you are on the master dataset.
I don't know how to make it any more clear. Does that help?
7 Posted by dtd on 04 Jun, 2023 05:58 AM
Wait for 5-10 minutes if your network isn't very fast before restart.
8 Posted by Tom Serger on 04 Jun, 2023 06:12 AM
Thx dtd …just missed the small checkbox “Update mode” :-)
9 Posted by dtd on 04 Jun, 2023 06:28 AM
The update mode checkbox is to insure that the person using toolbox is aware they are changing their dataset. You made a backup, right?
10 Posted by Tom Serger on 04 Jun, 2023 06:33 AM
Yes I did so … don’t want to loose years of data :-) I also activated the backup function when MD is closing. Thx again for your help ...
11 Posted by Stuart Beesley ... on 04 Jun, 2023 07:03 AM
…. and did you do it…. Did it work ok…. Has the problem gone…?
12 Posted by Tom Serger on 04 Jun, 2023 08:00 AM
Yes it did work with the tool :-) thx
13 Posted by Stuart Beesley ... on 04 Jun, 2023 08:37 AM
👍 Toolbox 🧰 +1 😃
14 Posted by tomserger on 04 Jun, 2023 11:53 AM
:ok_hand: awesome tool ... :relaxed:️
-------- Original message --------From: "Stuart Beesley (Mr Toolbox)" <[email blocked]> Date: 6/4/23 10:38 (GMT+01:00) To: [email blocked] Subject: Re: Deleted Account re-appears [Problems #91034]
System closed this discussion on 03 Sep, 2023 12:00 PM.