Problem with licence

Gabriele Sospiro's Avatar

Gabriele Sospiro

20 Apr, 2024 11:46 AM

Dear support,

I bought a licence a couple of years ago and I was wondering if there is any problem with the update 2024,1 (5118). if yes, meaning I have to buy a new licence, I'd rather get back to my old one.

best regards,
Gabriele Sospiro.

  1. 1 Posted by Pete on 20 Apr, 2024 11:52 AM

    Pete's Avatar

    I am not support staff.
    Here is a link to previous versions.
    https://infinitekind.com/previous-versions-of-moneydance

    Regards,
    Pete

  2. 2 Posted by dwg on 20 Apr, 2024 11:52 AM

    dwg's Avatar

    Moneydance 2024 is a free upgrade to those that purchased Moneydance 2023, it is a discounted upgrade from an earlier version.

    If your previous version is from the last couple of years I would think you can go back, no major data changes in that time frame that I can think of.

    Prior versions of Moneydance are available from:

    https://infinitekind.com/previous-versions-of-moneydance

  3. 3 Posted by Gabriele Sospir... on 20 Apr, 2024 12:02 PM

    Gabriele Sospiro's Avatar

    Thanks for the quick reply.

    I got the previous version.

    best

  4. 4 Posted by Homer712 on 20 Apr, 2024 12:17 PM

    Homer712's Avatar

    It's not you. I reported this issue to the support folks yesterday. I too have a valid license for Moneydance, but 2024.1 (5118) will not accept the code. I'm back on 2023.3 due to other issues introduced in 2024 and 2024.1.

    Homer712
    Not Staff, Just a User

  5. 5 Posted by P. Phillips on 20 Apr, 2024 12:27 PM

    P. Phillips's Avatar

    Did the Licence check also

    Here are the license keys you have purchased for Moneydance:
    Date: >> 2016-10-26 Key: B228
    Date: >> 2020-10-20 Key: F6203

    Which is Not Current at All

    Purchased On March 29, 2023 @ 06:08 AM >> Licence for MD 2023

    P26462410

  6. 6 Posted by Gabriele Sospir... on 20 Apr, 2024 12:30 PM

    Gabriele Sospiro's Avatar

    > Il giorno 20 apr 2024, alle ore 14:27, P. Phillips <[email blocked]> ha scritto:
    >
    > #ignore

  7. 7 Posted by dwg on 20 Apr, 2024 12:30 PM

    dwg's Avatar

    P264 is a Moneydance 2022 license

    As far as I know the Moneydance 2023 license have the following prefixes:

    P215
    P811
    P812
    P814

  8. 8 Posted by P. Phillips on 20 Apr, 2024 12:36 PM

    P. Phillips's Avatar

    Perhaps but doubtful

    The Fact the Licence Check does not show the Purchase History to include the Purchase of March 29, 2023 @06:09 AM draws into question the accuracies

  9. 9 Posted by P. Phillips on 20 Apr, 2024 12:38 PM

    P. Phillips's Avatar

    The Fact the Purchase Hits fails to list the March 29, 2023 Purchase does raise some serious questions

  10. 10 Posted by dtd on 20 Apr, 2024 10:58 PM

    dtd's Avatar

    @p.phillips

    The license check only works up to 2021 if I remember correctly, others have mentioned that here.

    The first 2023 release was March 28, 2023 - given March 29, 2023 you may have been sold a 2022 license, as dwg said. I'd definitely say this is a discussion you should have with customer support as you might have an exception question.

  11. 11 Posted by sth on 21 Apr, 2024 12:18 AM

    sth's Avatar

    The license history only works for licenses issued by IK itself. When they transferred the sale of licenses to Paddle they no longer can send you a license history.

    The latest build corrected some code for determining the license validity:

    Moneydance 2024.1 build 5118 (Fri, 19 Apr 2024 13:45:00 +0000)
    Please note that if you have not purchased a Moneydance 2023 or 2024 license,
    this update may require a paid upgrade. The previous update may have
    incorrectly run as a free upgrade in some situations.
    
  12. 12 Posted by P. Phillips on 21 Apr, 2024 07:38 AM

    P. Phillips's Avatar

    Thank you both for your time and explanations

    Sorry, but this issues is closed / dead to me

    Time to move on

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