Problem with licence
Dear support,
I bought a licence a couple of years ago and I was wondering if there is any problem with the update 2024,1 (5118). if yes, meaning I have to buy a new licence, I'd rather get back to my old one.
best regards,
Gabriele Sospiro.
-
Immagine_20-04-24_-_13.45.jpg 62.3 KB
Comments are currently closed for this discussion. You can start a new one.
Keyboard shortcuts
Generic
? | Show this help |
---|---|
ESC | Blurs the current field |
Comment Form
r | Focus the comment reply box |
---|---|
^ + ↩ | Submit the comment |
You can use Command ⌘
instead of Control ^
on Mac
1 Posted by Pete on 20 Apr, 2024 11:52 AM
I am not support staff.
Here is a link to previous versions.
https://infinitekind.com/previous-versions-of-moneydance
Regards,
Pete
2 Posted by dwg on 20 Apr, 2024 11:52 AM
Moneydance 2024 is a free upgrade to those that purchased Moneydance 2023, it is a discounted upgrade from an earlier version.
If your previous version is from the last couple of years I would think you can go back, no major data changes in that time frame that I can think of.
Prior versions of Moneydance are available from:
https://infinitekind.com/previous-versions-of-moneydance
3 Posted by Gabriele Sospir... on 20 Apr, 2024 12:02 PM
Thanks for the quick reply.
I got the previous version.
best
4 Posted by Homer712 on 20 Apr, 2024 12:17 PM
It's not you. I reported this issue to the support folks yesterday. I too have a valid license for Moneydance, but 2024.1 (5118) will not accept the code. I'm back on 2023.3 due to other issues introduced in 2024 and 2024.1.
Homer712
Not Staff, Just a User
5 Posted by P. Phillips on 20 Apr, 2024 12:27 PM
Did the Licence check also
Here are the license keys you have purchased for Moneydance:
Date: >> 2016-10-26 Key: B228
Date: >> 2020-10-20 Key: F6203
Which is Not Current at All
Purchased On March 29, 2023 @ 06:08 AM >> Licence for MD 2023
P26462410
6 Posted by Gabriele Sospir... on 20 Apr, 2024 12:30 PM
> Il giorno 20 apr 2024, alle ore 14:27, P. Phillips <[email blocked]> ha scritto:
>
> #ignore
7 Posted by dwg on 20 Apr, 2024 12:30 PM
P264 is a Moneydance 2022 license
As far as I know the Moneydance 2023 license have the following prefixes:
P215
P811
P812
P814
8 Posted by P. Phillips on 20 Apr, 2024 12:36 PM
Perhaps but doubtful
The Fact the Licence Check does not show the Purchase History to include the Purchase of March 29, 2023 @06:09 AM draws into question the accuracies
9 Posted by P. Phillips on 20 Apr, 2024 12:38 PM
The Fact the Purchase Hits fails to list the March 29, 2023 Purchase does raise some serious questions
10 Posted by dtd on 20 Apr, 2024 10:58 PM
@p.phillips
The license check only works up to 2021 if I remember correctly, others have mentioned that here.
The first 2023 release was March 28, 2023 - given March 29, 2023 you may have been sold a 2022 license, as dwg said. I'd definitely say this is a discussion you should have with customer support as you might have an exception question.
11 Posted by sth on 21 Apr, 2024 12:18 AM
The license history only works for licenses issued by IK itself. When they transferred the sale of licenses to Paddle they no longer can send you a license history.
The latest build corrected some code for determining the license validity:
12 Posted by P. Phillips on 21 Apr, 2024 07:38 AM
Thank you both for your time and explanations
Sorry, but this issues is closed / dead to me
Time to move on
System closed this discussion on 21 Jul, 2024 07:40 AM.