Billing

Mike Josey's Avatar

Mike Josey

31 Oct, 2020 01:27 PM

Hi: I gather from the system that I can now process another 24 transactions as part of my Free Trial: I've been a Moneydance client since 2011 and realise that you bill me roughly every 2 years. Question: WHEN will you bill me, or will I find myself unable to process any further transactions because you haven't billed me yet.

  1. 1 Posted by Dan P on 31 Oct, 2020 01:46 PM

    Dan P's Avatar

    I'm just another user.
    I don't believe Moneydance/Infinite Kind bills you unless you purchase.
    The 2021 release is a new release and is available as an upgrade if you qualify, or available for purchase if you have an older version. I suggest you look at this page:
    https://infinitekind.tenderapp.com/kb/purchasing-and-upgrading/upgr...

    You can revert to your previous version if you don't want to upgrade.

    Hope this helps.

  2. 2 Posted by Mike Josey on 31 Oct, 2020 03:00 PM

    Mike Josey's Avatar

    Thanks, Dan

    When a new version was announced I just clicked (as I always do) upgrade - stupid, or what? My system now tells me I have no licence as my system is “Unregistered”……….GREAT!

    Thanks, anyway for your help: I’ll have to wait and see what happens.

    Cheers

    Mike Josey

  3. 3 Posted by derekkent23 on 31 Oct, 2020 03:35 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Mike

    2021 will only be a free upgrade to users who purchased a 2019/2020 key, not to users who purchased a 2017 or earlier key. An upgrade for these uses is at a 50% discount.
    To purchase a new key at a 50% discount use the Upgrading box at https://infinitekind.com/purchase

    If you don’t want to purchase a new key, downgrade to your old version of Moneydance at https://infinitekind.com/previous-versions-of-moneydance

    Hope this helps.

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