tag:infinitekind.tenderapp.com,2009-01-14:/discussions/switching-from-another-personal-finance-program/1034-refundInfinite Kind: Discussion 2016-01-05T14:59:42Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/387388602015-12-19T00:20:57Z2015-12-19T00:20:57ZRefund<div><p>Hi Bill,</p>
<p>I'd be happy to offer you a refund if you purchased Moneydance
directly from our website, but I am inclined to offer you technical
assistance first. This is not an attempt to get out of giving you a
refund, if that is what you want let me know and I will authorize
it. However if there is something specific that I might be able to
assist you with, I am at your service.</p>
<p>We believe this issue is now fixed in build 1326 of Moneydance
2015, which you can download here:</p>
<p><a href="http://infinitekind.com/preview">http://infinitekind.com/preview</a></p>
<p>This version should allow you to connect to all of your Chase
accounts. If you have any trouble, please let us know!</p>
<p>Please note that if you purchased Moneydance from a third-party
site, such as the Mac App Store/iTunes, you will have to go through
their site to process your refund request.</p>
<p>Please let me know if I can be of further assistance, and thank
you for your interest in Moneydance.</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/387388602016-01-04T16:15:48Z2016-01-04T16:15:49ZRefund<div><p>Hi David,</p>
<p>I'm still getting the same error message with this version when
I try to connect my Chase bank accounts. Let’s proceed with
the refund.</p>
<p>Thanks,</p>
<p>Bill</p></div>William Morantag:infinitekind.tenderapp.com,2009-01-14:Comment/387388602016-01-04T17:05:31Z2016-01-04T17:05:31ZRefund<div><p>Hi Bill,</p>
<p>Did you purchase Moneydance from us directly or from a third
party? If you purchased Moneydance from us, can you send us the
full name, billing address, and email address that you used to
purchase your license key? We should be able to find you in our
database with that information and then issue you a refund.</p>
<p>If you purchased Moneydance from the Mac App Store, Apple
requires that you go through the Mac App Store's refund process to
receive money back from purchases made through that service.
Unfortunately, we cannot authorize the refund for App Store
purchases on our end; you will have to go through their process on
their site at <a href="http://www.apple.com/support/mac/app-store/contact/">http://www.apple.com/support/mac/app-store/contact/</a></p>
<p>Scott Meehan<br>
Infinite Kind Support</p></div>Scott Meehantag:infinitekind.tenderapp.com,2009-01-14:Comment/387388602016-01-04T17:21:34Z2016-01-05T14:49:20ZRefund<div><p>Hi, yes, I purchased directly from you-</p>
<p>William Moran<br>
174 Brewster Street<br>
San Francisco, CA 94110</p>
<p><a href="mailto:moranphoto@me.com">moranphoto@me.com</a>
<a href="mailto:moranphoto@me.com">moranphoto@me.com</a></p>
<p>Thanks,</p>
<p>Bill</p></div>William Morantag:infinitekind.tenderapp.com,2009-01-14:Comment/387388602016-01-05T14:59:41Z2016-01-05T14:59:41ZRefund<div><p>Bill,</p>
<p>I am sorry that our product did not meet your needs. I have
asked our payment processing partners BMT Micro to process your
refund. They will let you know when the process is complete from
their end.</p>
<p>Please let me know if I can be of further assistance, and thank
you for your interest in Moneydance.</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanley