cleaning out

bob's Avatar

bob

05 Jan, 2016 01:12 AM

My first attempt at migrating from Quicken was not good. Can I uninstall the program then re-install and will that clean out all of the previous data and accounts?

  1. 1 Posted by Ben Spencer on 05 Jan, 2016 01:15 AM

    Ben Spencer's Avatar

    To make a fresh start run Moneydance and from the menu bar select File->New...

    Ben Spencer
    Infinite Kind Support

  2. 2 Posted by FourTennis on 05 Jan, 2016 01:19 AM

    FourTennis's Avatar

    I have tried your suggestion and for some reason, some of the original
    accounts and/or data carries over into the "New" file. Can you PLEASE answer
    my question.
     
     
     
    Robert N Caplan

     
    In a message dated 1/4/2016 8:15:27 P.M. Eastern Standard Time,
    [email blocked] writes:

  3. 3 Posted by Ben Spencer on 05 Jan, 2016 01:52 AM

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    Are you certain you have done exactly as I described. Creating a new file with File->New... has no way of carrying over data from the current file.

    Ben Spencer
    Infinite Kind Support

  4. 4 Posted by FourTennis on 05 Jan, 2016 03:00 AM

    FourTennis's Avatar

    That is the third time you have suggested the same thing. I know you are
    not intending to be insulting of a new customer. I now have six different
    data files, each derived from File>New. Each migrated from Quicken in a
    unique manner in an attempt to accurately migrate the banking accounts and/or
    the investment accounts. As a single QIF file and as individual files.
    Etc. etc.
     
    I am asking you one more time. I want to start with a clean slate. No
    cookies, no cache, no embedded data, no baggage.
     
    If you are unwilling or unqualified to respond specifically and directly
    to my question, which seems to be a simple one, please pass me on to someone
    more qualified and cooperative. If you choose not to answer the question,
    I will simply uninstall the program anyway on my own and attempt to
    reinstall.
     
    The next request will be for a refund under your 90 day money back
    guarantee. On day #2. This is customer service?
     
     
    Robert N Caplan

     
    In a message dated 1/4/2016 8:52:46 P.M. Eastern Standard Time,
    [email blocked] writes:

  5. 5 Posted by dwg on 05 Jan, 2016 03:25 AM

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    Uninstalling and reinstalling will not delete data and accounts, I'm sure if it did that Users would be screaming murder.

    If you truly wanted to remove every bit of information, including saved reports, your license key etc etc then on Windows you would remove the .moneydance directory tree in your home directory. Starting Moneydance then will act like a new install and you have to enter you license key etc etc.

    I do not know where the exact location is on other O/S - I am only a MoneyDance user and only have it installed on Windows. However using menu items like Help --> show documents folder will show where all your data sets are located in a explorer type window and I would envisage you could find the location using this.

  6. 6 Posted by David Hanley on 05 Jan, 2016 03:33 PM

    David Hanley's Avatar

    Hi Bob,

    To reset everything to default, you'll need to remove all of your existing datasets first, and then reset your configuration file. To do this I'd recommend taking the following steps:

    Open Moneydance.
    Click the Help menu -> Show Documents Folder, and close Moneydance. From here you can select and delete the contents of your documents folder.
    Now you'll need to reset your configuration file, to do this you'll have to rename your config.dict file. If you're using Mac OS X, it should be located at one of these locations within your Home folder:

    ~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict

    or:

    ~/Library/Application Support/Moneydance/config.dict

    If you have any trouble finding your Home Library folder, open Finder and select Go>Go to Folder> and type in:

    ~/Library

    This should pull up your local Library folder.

    If you're using Windows, it should be located at:

    C:\Users\(yourusername)\.moneydance\config.dict

    Once you've found your config.dict file, close Moneydance and rename it (to something like config2.dict, for example), then open Moneydance again and it will appear as though you've just installed Moneydance for the first time, so you'll have to re-enter your license key.

    Hope this helps, and feel free to contact me with any questions about this process!

    David Hanley
    Infinite Kind Support

  7. 7 Posted by FourTennis on 06 Jan, 2016 01:50 AM

    FourTennis's Avatar

    Thanks David. You lost me at "to do this, you will have to rename your
    config.dict file". How do I do that? I am using Windows.
     
     
    Robert N Caplan

     
    In a message dated 1/5/2016 10:33:16 A.M. Eastern Standard Time,
    [email blocked] writes:

  8. Support Staff 8 Posted by Tom Freeman on 06 Jan, 2016 02:31 AM

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    I am attaching a image of the location of your config file from windows explorer.

    Tom Freeman
    Infinite Kind Support

  9. System closed this discussion on 06 Apr, 2016 02:40 AM.

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