tag:infinitekind.tenderapp.com,2009-01-14:/discussions/switching-from-another-personal-finance-program/1133-cleaning-outInfinite Kind: Discussion 2018-03-17T05:30:10Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/388323742016-01-05T01:15:23Z2016-01-05T01:15:23Zcleaning out<div><p>To make a fresh start run Moneydance and from the menu bar
select File->New...</p>
<p>Ben Spencer<br>
Infinite Kind Support</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/388323742016-01-05T01:19:36Z2016-01-05T01:19:36Zcleaning out<div><p>I have tried your suggestion and for some reason, some of the
original<br>
accounts and/or data carries over into the "New" file. Can you
PLEASE answer<br>
my question.</p>
<p>Robert N Caplan</p>
<p>In a message dated 1/4/2016 8:15:27 P.M. Eastern Standard
Time,<br>
<a href="mailto:tender+d6d6d5b377@tenderapp.com">tender+d6d6d5b377@tenderapp.com</a>
writes:</p></div>FourTennistag:infinitekind.tenderapp.com,2009-01-14:Comment/388323742016-01-05T01:52:42Z2016-01-05T01:52:42Zcleaning out<div><p>Are you certain you have done exactly as I described. Creating a
new file with File->New... has no way of carrying over data from
the current file.</p>
<p>Ben Spencer<br>
Infinite Kind Support</p></div>Ben Spencertag:infinitekind.tenderapp.com,2009-01-14:Comment/388323742016-01-05T03:00:40Z2016-01-05T03:00:40Zcleaning out<div><p>That is the third time you have suggested the same thing. I know
you are<br>
not intending to be insulting of a new customer. I now have six
different<br>
data files, each derived from File>New. Each migrated from
Quicken in a<br>
unique manner in an attempt to accurately migrate the banking
accounts and/or<br>
the investment accounts. As a single QIF file and as individual
files.<br>
Etc. etc.</p>
<p>I am asking you one more time. I want to start with a clean
slate. No<br>
cookies, no cache, no embedded data, no baggage.</p>
<p>If you are unwilling or unqualified to respond specifically and
directly<br>
to my question, which seems to be a simple one, please pass me on
to someone<br>
more qualified and cooperative. If you choose not to answer the
question,<br>
I will simply uninstall the program anyway on my own and attempt
to<br>
reinstall.</p>
<p>The next request will be for a refund under your 90 day money
back<br>
guarantee. On day #2. This is customer service?</p>
<p>Robert N Caplan</p>
<p>In a message dated 1/4/2016 8:52:46 P.M. Eastern Standard
Time,<br>
<a href="mailto:tender+d6d6d5b377@tenderapp.com">tender+d6d6d5b377@tenderapp.com</a>
writes:</p></div>FourTennistag:infinitekind.tenderapp.com,2009-01-14:Comment/388323742016-01-05T03:25:39Z2016-01-05T03:25:39Zcleaning out<div><p>Uninstalling and reinstalling will not delete data and accounts,
I'm sure if it did that Users would be screaming murder.</p>
<p>If you truly wanted to remove every bit of information,
including saved reports, your license key etc etc then on Windows
you would remove the .moneydance directory tree in your home
directory. Starting Moneydance then will act like a new install and
you have to enter you license key etc etc.</p>
<p>I do not know where the exact location is on other O/S - I am
only a MoneyDance user and only have it installed on Windows.
However using menu items like Help --> show documents folder
will show where all your data sets are located in a explorer type
window and I would envisage you could find the location using
this.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/388323742016-01-05T15:33:10Z2016-01-05T15:33:10Zcleaning out<div><p>Hi Bob,</p>
<p>To reset everything to default, you'll need to remove all of
your existing datasets first, and then reset your configuration
file. To do this I'd recommend taking the following steps:</p>
<p>Open Moneydance.<br>
Click the <em>Help</em> menu -> <em>Show Documents Folder</em>,
and close Moneydance. From here you can select and delete the
contents of your documents folder.<br>
Now you'll need to reset your configuration file, to do this you'll
have to rename your config.dict file. If you're using Mac OS X, it
should be located at one of these locations within your Home
folder:</p>
<p>
~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application
Support/Moneydance/config.dict</p>
<p>or:</p>
<p>~/Library/Application Support/Moneydance/config.dict</p>
<p>If you have any trouble finding your Home Library folder, open
Finder and select Go>Go to Folder> and type in:</p>
<p>~/Library</p>
<p>This should pull up your local Library folder.</p>
<p>If you're using Windows, it should be located at:</p>
<p>C:\Users\(yourusername)\.moneydance\config.dict</p>
<p>Once you've found your config.dict file, close Moneydance and
rename it (to something like config2.dict, for example), then open
Moneydance again and it will appear as though you've just installed
Moneydance for the first time, so you'll have to re-enter your
license key.</p>
<p>Hope this helps, and feel free to contact me with any questions
about this process!</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/388323742016-01-06T01:50:12Z2016-01-06T01:50:13Zcleaning out<div><p>Thanks David. You lost me at "to do this, you will have to
rename your<br>
config.dict file". How do I do that? I am using Windows.</p>
<p>Robert N Caplan</p>
<p>In a message dated 1/5/2016 10:33:16 A.M. Eastern Standard
Time,<br>
<a href="mailto:tender+d6d6d5b377@tenderapp.com">tender+d6d6d5b377@tenderapp.com</a>
writes:</p></div>FourTennistag:infinitekind.tenderapp.com,2009-01-14:Comment/388323742016-01-06T02:31:26Z2016-01-06T02:31:26Zcleaning out<div><p>I am attaching a image of the location of your config file from
windows explorer.</p>
<p>Tom Freeman<br>
Infinite Kind Support</p></div>Tom Freeman