how to move accounts into money place from mint
how can I move my accounts to money place?
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1 Posted by philip reiter on 31 Jan, 2016 06:04 PM
SO WHY WASN’T THE ‘USER GUIDE’ INCLUDED IN THE DOWNLOAD. THIS IS THE FIRST I HEARD OF THIS. DUMB. I ASKED FOR MY ACCOUNT TO BE CANCELED, AND THIS E MAIL DOES NOTHING TO CHANGE MY FRUSTRATION LEVEL OR MY MIND./CANCEL, CANCEL, CANCEL.
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From: Infinite Kind
Sent: Sunday, January 31, 2016 9:47 AM
To: [email blocked]
Subject: Your support request has been received by The Infinite Kind
The Infinite Kind technical support: infinitekind.com/help
email: [email blocked]
Hello philip reiter!
This is an automated response to let you know that we've received your request:
how to move accounts into money place from mint
and will respond as quickly as possible. Answers to many common questions can be found in our knowledge base and user guide.
Based on your support request, we think you may find the following articles from our FAQ helpful:
• How do I move a transaction to a different account?
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2 Posted by Scott Meehan on 31 Jan, 2016 06:34 PM
Hi Philip,
I'm sorry to hear about all the frustration! I'd be happy to offer you a refund if you purchased Moneydance directly from our website, but I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it. However if there is something specific that I might be able to assist you with, I am at your service.
You can download the user guide from here:
http://help.infinitekind.com/kb/user-guides/moneydance-2015-user-guide
Please note that if you purchased Moneydance from a third-party site, such as the Mac App Store/iTunes, you will have to go through their site to process your refund request.
Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.
Scott Meehan
Infinite Kind Support
3 Posted by philip reiter on 31 Jan, 2016 07:47 PM
No thanks. I AM TOO OLD TO DEAL WITH PRODUCT FRUSTRATION, AND OPERATIONAL FRUSTRATION. Y’ALL CAME IN SECOND, BUT APPARENTLY FRUSTRATION FOR OLD FARTS WAS NOT A FACTOR.
I BOUGHT FROM THE WEB SITE ORDER # 41253890 - $49.99.
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4 Posted by David Hanley on 31 Jan, 2016 08:02 PM
Philip,
I am sorry that our product did not meet your needs. I have asked our payment processing partners BMT Micro to process your refund. They will let you know when the process is complete from their end.
Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.
David Hanley
Infinite Kind Support
David Hanley closed this discussion on 31 Jan, 2016 08:02 PM.
philip reiter re-opened this discussion on 31 Jan, 2016 09:46 PM
5 Posted by philip reiter on 31 Jan, 2016 09:46 PM
I LOOK FORWARD TO HAVING THIS REFUND RESOLVED ASAP. THANK YOU FOR YOUR ASSISTANCE.
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6 Posted by David Hanley on 31 Jan, 2016 09:59 PM
Hi Philip,
I have already issued your refund. Our payment processing partners BMT Micro will let you know when the process is complete from their end.
David Hanley
Infinite Kind Support
David Hanley closed this discussion on 31 Jan, 2016 09:59 PM.
philip reiter re-opened this discussion on 01 Feb, 2016 04:37 PM
7 Posted by philip reiter on 01 Feb, 2016 04:37 PM
THANK YOU.
HAVE A GREAT DAY.
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Jenny closed this discussion on 02 Feb, 2016 03:27 PM.