Registration trouble

Daniel's Avatar

Daniel

04 May, 2015 12:27 PM

This comment was split from the discussion: Cannot import from Quicken Essentials

The same thing happens to me as did Tracy. It won't even let me register the product. It states I have an invalid registration number. I have wasted a whole day trying to set up this program. When I did get it to download my checking transactions the deposits were negative and checks we positive. I also want a refund.

  1. 1 Posted by Ian L on 04 May, 2015 12:28 PM

    Ian L's Avatar

    I would be happy to authorize a refund and I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it. However if there is something specific that I might be able to assist you with, I am at your service.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Ian
    Infinite Kind Support

  2. 2 Posted by Daniel I Hawk on 04 May, 2015 12:58 PM

    Daniel I Hawk's Avatar

    I want a refund.

    Daniel I Hawk

  3. 3 Posted by Ian L on 04 May, 2015 01:05 PM

    Ian L's Avatar

    I am sorry that our product did not meet your needs. I have asked our payment processing partners BMT Micro to process your refund. They will let you know when the process is complete from their end.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Ian
    Infinite Kind Support

  4. Ian L closed this discussion on 04 May, 2015 01:05 PM.

  5. Daniel I Hawk re-opened this discussion on 04 May, 2015 01:07 PM

  6. 4 Posted by Daniel I Hawk on 04 May, 2015 01:07 PM

    Daniel I Hawk's Avatar

    Thank you Ian

  7. David Hanley closed this discussion on 04 May, 2015 02:37 PM.

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