Chase

Essie Swanson's Avatar

Essie Swanson

17 Feb, 2016 08:07 AM

I am considering switching to Moneydance, however I just contacted Chase and was told that they only support Quicken. Is it possible to download from Chase to Moneydance and if so, how?

  1. Support Staff 1 Posted by Jenny on 17 Feb, 2016 09:32 AM

    Jenny's Avatar

    Hi Essie,

    There are two methods that personal finance software can use to access your accounts: direct connect and web connect.

    With web connect, the software basically connects to your bank's website and downloads and imports OFX, QFX, QIF, and OFC files automatically. This is likely what you were using with Quicken.

    Direct connect actually connects to a server at your bank instead of their website and usually requires different login credentials than you would use to log into your banks website.

    Moneydance only supports automatic connections through direct connect and not web connect.

    You can view a list of our supported financial institutions here - http://infinitekind.com/fi
    'Chase' is on the list, which means they support direct OFX connections. You can setup online banking with these banks within Online --> Set Up Online Banking. Then select 'New Connection' and choose your financial institution from the list.

    Many financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

    Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.

    If you haven't already, I encourage you to download our free trial version and experiment with the program before you decide if you would like to purchase it. The demo version is fully functional and allows you to manually enter 100 transactions. Imported transactions are not limited, so you'll be able to fully test importing your data.

    If you decide to purchase the program at a later date you can keep all your data, the license key simply unlocks the ability to manually enter more transactions. You can download the trial version of Moneydance from here - http://infinitekind.com/downloads

    Jenny
    Infinite Kind Support

  2. Jenny closed this discussion on 01 Mar, 2016 11:15 AM.

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