Great Software - Link Rot Epidemic in KB

Tony Gilbert's Avatar

Tony Gilbert

25 Nov, 2019 10:32 PM

Hi, I'm really impressed with MoneyDance (20yr Reckon user w/ >50k transactions) but I'm quite frustrated with the level of link rot I'm finding in your Knowledgebase. Do you have a link-maintenance program and a 404 harvesting routine?

My fail count would be way over 10 by now, and extremely frustrating, reflecting on the professionalism at IK. For instance, I referenced this doc

https://infinitekind.tenderapp.com/kb/archive-moneydance-2017/archive-changing-colours-and-theme-in-moneydance-2017 and clickeed on the link in this sentence.

This is an archived document. Please refer to the more recent knowledge base articles on this page

It seems like the KB in general should have a LOT less link rot.

Cheers,

  1. 1 Posted by dantdavis on 26 Nov, 2019 01:14 AM

    dantdavis's Avatar

    I tend to agree. I found two bad links on the site and reported them (Vicissitudes thread), and when I sent a private message, the response was to check a link called "Moneydance 2011 Userguide".

    it actually worked, but you'd think a response email would point to something more recent.

  2. Support Staff 2 Posted by Jenny on 28 Nov, 2019 02:20 PM

    Jenny's Avatar

    Hi Tony,

    Thanks for bringing this to our attention.

    We previously made a security change so the knowledge base articles were updated from http to https. It seems that many of the links still point towards the older URL.

    We've just updated the link in the archived documents, and we'll be working through the knowledge base over the next few days to ensure the other links are working.

    --
    Jenny, Infinite Kind Support

  3. 3 Posted by tgilbert666 on 03 Dec, 2019 01:50 AM

    tgilbert666's Avatar

    Thanks Jenny.
    I found in Suggestion #9775
    https://infinitekind.tenderapp.com/discussions/suggestions/9775-mark-transactions-as-unconfirmed-in-gui
    two links that pointed to
    http://help.infinitekind.com/discussions/suggestions/654-mark-transactions-as-unconfirmed-in-gui
    and
    http://help.infinitekind.com/discussions/general-questions/5486-can-i-manually-merge-2-transactions
    which both resulted - naturally enough - in 404 errors
    and I was able to manually resolve them by substituting https://infinitekind.temderapp.com into the URL, but it seems like here is more - but different - fodder for your KB curator(s).
    Cheers

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