tag:infinitekind.tenderapp.com,2009-01-14:/discussions/switching-from-another-personal-finance-program/15308-trying-to-import-my-data-bank-info-into-moneydanceInfinite Kind: Discussion 2020-04-01T20:30:24Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/479457272019-12-26T16:46:12Z2019-12-26T16:46:12Ztrying to import my data / bank info into moneydance<div><p>I am not support staff, just a user.<br>
Hi Gary<br>
Normally banks insist you set up different new password to download to third party app such as Moneydance rather than use your web bank account. password .How you do this varies from bank to bank. Some allow to set this upon your bank website, other you have to make a phone call to your bank .<br>
See <a href="https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/direct-connect">https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/d...</a></p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/479457272019-12-26T17:04:16Z2019-12-26T17:04:18Ztrying to import my data / bank info into moneydance<div><p>I have tried to setup my account but it does not like my 9<br>
character password even when I try to change it</p>
<p>[image: image.png]</p></div>Gary DiNofriotag:infinitekind.tenderapp.com,2009-01-14:Comment/479457272019-12-26T17:24:18Z2019-12-26T17:24:18Ztrying to import my data / bank info into moneydance<div><p>I am not support staff, just a user.<br>
Hi Gary</p>
<p>Sorry, I will have to stand aside to let Support or other users who have encountered this issue help.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/479457272019-12-26T17:39:55Z2019-12-26T17:39:55Ztrying to import my data / bank info into moneydance<div><p>thanks for trying</p></div>Gary DiNofriotag:infinitekind.tenderapp.com,2009-01-14:Comment/479457272019-12-31T09:31:09Z2019-12-31T09:31:09Ztrying to import my data / bank info into moneydance<div><p>Hi Gary,</p>
<p>Sorry to hear about the problem you've encountered.</p>
<p>Please can you select an account and choose Online -> Setup Online Banking?.<br>
In the window that opens, choose Change Pin and you’ll be prompted to enter your User ID, Current Password, New Password, finally you should confirm new password.</p>
<p>Please let us know if the problem still persists.</p>
<p>--<br>
Andrew, Infinite Kind Support</p></div>Andrewtag:infinitekind.tenderapp.com,2009-01-14:Comment/479457272019-12-31T14:21:34Z2019-12-31T14:21:36Ztrying to import my data / bank info into moneydance<div><p>Andrew, tired this several times and it wont take my user/password.<br>
all I keep getting is my user/password is wrong. I have no issue logging in<br>
to their website</p>
<p>[image: image.png]</p></div>Gary DiNofriotag:infinitekind.tenderapp.com,2009-01-14:Comment/479457272019-12-31T16:10:41Z2019-12-31T16:10:41Ztrying to import my data / bank info into moneydance<div><p>I am not support staff, just a user.<br>
Hi Gary</p>
<p>Did you investigate the comments I make in this post about login data being different when using Direct Connect compared with login into your web account?</p>
<p><a href="https://infinitekind.tenderapp.com/discussions/switching-from-another-personal-finance-program/15308-trying-to-import-my-data-bank-info-into-moneydance#comment_47945845">https://infinitekind.tenderapp.com/discussions/switching-from-anoth...</a></p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/479457272020-01-01T19:53:51Z2020-01-01T19:53:51Ztrying to import my data / bank info into moneydance<div><p>been using quicken for years and I only have one user/pass for my account.<br>
so you are saying there may be another login. I did ask the bank about this<br>
and they said there is no other login<br>
this is for citizens back new england not sure if that will help</p></div>Gary DiNofriotag:infinitekind.tenderapp.com,2009-01-14:Comment/479457272020-01-01T20:27:38Z2020-01-01T20:27:38Ztrying to import my data / bank info into moneydance<div><p>I am not support staff, just a user.</p>
<p>Then sorry Gary its back to support.</p></div>derekkent23