Jeff Tompkins's Avatar

Jeff Tompkins

15 Mar, 2020 03:51 PM

After trying a purchased edition of Moneydance I have come to realize that this software will not handle what I am in need of. Please refund.

Thank you

Order ref. INFINITEKIND200223-6278-91151

  1. Support Staff 1 Posted by Ethan on 15 Mar, 2020 03:54 PM

    Ethan's Avatar

    Hello Jeff,

    I would be happy to authorize a refund and I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it today. However if there is something specific you believe that I might be able to assist you with I am at your service.

    Please let me know if I can be of further assistance,

    Infinite Kind Support

  2. 2 Posted by Jeff Tompkins on 15 Mar, 2020 03:56 PM

    Jeff Tompkins's Avatar

    Hi Ethan


    No technical support needed, just the software isn’t what I am of need of.


    Thank you


    Jeffrey S. Tompkins


    Mechanical Design & Consulting

    1575 Canary Rd.

    Quakertown, PA 18951-3859

     <mailto:[email blocked]> [email blocked]


  3. Support Staff 3 Posted by Ethan on 15 Mar, 2020 04:02 PM

    Ethan's Avatar

    I am sorry that our product did not meet your needs. I have asked our payment processing partners Fastspring to process your refund. They will let you know when the process is complete from their end.

    Please let me know if I can be of further assistance,

    Infinite Kind Support

  4. Ethan closed this discussion on 15 Mar, 2020 04:02 PM.

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