Downloading issue

tony.larson2323's Avatar

tony.larson2323

21 Mar, 2020 06:07 PM

Every time I try download the Moneydance program I get the message that I cannot run it on my PC. Why, I am currently running Quicken with no problems. I have already paid for the program, now what

  1. 1 Posted by derekkent23 on 21 Mar, 2020 06:26 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Tony

    What is your computers operating system?
    Is it 32bit or 64 bit?

  2. 2 Posted by tony.larson2323 on 21 Mar, 2020 08:11 PM

    tony.larson2323's Avatar

    Derek,
    It's a 64 bit machine that we mistakenly installed a 32 bit OS on.

  3. 3 Posted by derekkent23 on 21 Mar, 2020 08:55 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Tony

    Unfortunately, Moneydance 2019 will only run on 64bit computers.

    The last version that supported both 32 and 64bit was 2017.

    Perhaps you could upgrade your operating system. 32-bit software in general will become increasingly hard to come by.

    You can try 2017 by downloading from https://infinitekind.com/download_2017

    Your 2019 key however will not work. Once you have exceeded the 100 manually entered transition limit you would need a 2017 key. I expect support would provide a 2017 key as you have paid.

    Hope this helps.

  4. Support Staff 4 Posted by Ethan on 21 Mar, 2020 09:03 PM

    Ethan's Avatar

    Hello,

    The above information is correct that the last version that will work on 32-bit systems is Moneydance 2017. If you're able to upgrade your operating system I'd recommend it, as you'll likely encounter more issues like this over the next few years. However, if you're not ready to do that, we can issue you a 2017 key if you have already purchased a 2019 one.

    Ethan
    Infinite Kind Support

  5. 5 Posted by Tony Larson on 22 Mar, 2020 11:59 AM

    Tony Larson's Avatar

    Ethan,
    I’m going to look into upgrading my operating system and I let you know.
    Thanks,
    Tony

    Sent from my iPhone

  6. 6 Posted by dwg on 22 Mar, 2020 08:47 PM

    dwg's Avatar

    I'm a fellow user.

    I would agree, that if all possible, you move to use a 64 bit version of Windows. It proves all options in that it will run 64 bit applications but it can also run all Windows 32 bit applications as well

  7. Ethan closed this discussion on 23 Mar, 2020 10:13 PM.

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