tag:infinitekind.tenderapp.com,2009-01-14:/discussions/switching-from-another-personal-finance-program/244-upgraded-from-2012-to-2015Infinite Kind: Discussion 2016-03-19T05:06:08Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/372358812015-06-28T13:10:15Z2015-06-28T13:10:15ZUpgraded from 2012 to 2015 <div><p>Can you try resetting your Moneydance preferences and see if
that fixes the issue that you're seeing? To do this, you have to
rename your config.dict file. If you're using Mac OS X, it should
be located at one of these locations within your Home folder:</p>
<p>
Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application
Support/Moneydance/config.dict</p>
<p>or:</p>
<p>Library/Application Support/Moneydance/config.dict</p>
<p>If you have any trouble finding your Home Library folder, open
Finder and select Go>Go to Folder> and type in:</p>
<p>~/Library</p>
<p>This should pull up your local Library folder.</p>
<p>Once you've found your config.dict file, close Moneydance and
rename it (to something like config2.dict, for example), then open
Moneydance again and it will appear as though you've just installed
Moneydance for the first time, so you'll have to re-enter your
license key and may have to locate and open your data set again. If
you run into any problems, you can simply close Moneydance and
rename the original config.dict file back to config.dict and open
Moneydance again to restore your original settings.</p>
<p>If that doesn't work, can you send me your errlog.txt file? If
you're using Mac OS X, it should be located at one of these
locations within your Home folder:</p>
<p>
Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application
Support/Moneydance/errlog.txt</p>
<p>or:</p>
<p>Library/Application Support/Moneydance/errlog.txt</p>
<p>Again, if you have any trouble finding your Home Library folder,
open Finder and select Go -> Go to Folder and type in:</p>
<p>~/Library</p>
<p>This should pull up your local Library folder.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/372358812015-06-28T14:55:16Z2015-06-28T14:55:16ZUpgraded from 2012 to 2015 <div><p>Ethan</p>
<p>Thanks will try these fixs -</p>
<p>This system I have, Moneydance wont even load a new file so has
to be some<br>
problem you descibe</p>
<p><em>Software</em> OS X 10.8.5 (12F45)</p>
<p>Thanks John</p></div>John Stevenstag:infinitekind.tenderapp.com,2009-01-14:Comment/372358812015-07-12T12:25:37Z2015-07-12T12:25:37ZUpgraded from 2012 to 2015 <div><p>Hi Ethan</p>
<p>Have fooled with this for last few days with no luck</p>
<p>No such file on my disk config.dict and nothing even in
Application Support<br>
for Moneydance/</p>
<p>When I unzip the the files - all that appears is the app - no
install<br>
package or anything</p>
<p>I created a Moneydance folder in Applications Support and added
config.dict<br>
and nothing happens ..</p>
<p>I have delated app many times and unzipped and moved to
application folder<br>
does nothing</p>
<p>I have a good search program and attached are only items on
system with<br>
moneydance in name</p>
<p>Thanks John</p></div>John Stevenstag:infinitekind.tenderapp.com,2009-01-14:Comment/372358812015-07-13T15:37:17Z2015-07-13T15:37:17ZUpgraded from 2012 to 2015 <div><p>Hi John,</p>
<p>Can you send me your errlog.txt file? To find it, open Finder
and select Go -> Go to Folder and type in:</p>
<p>
~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application
Support/Moneydance/errlog.txt</p>
<p>Scott Meehan<br>
Infinite Kind Support</p></div>Scott Meehantag:infinitekind.tenderapp.com,2009-01-14:Comment/372358812015-07-13T15:56:45Z2015-07-13T15:56:45ZUpgraded from 2012 to 2015 <div><p>​​Thanks</p>
<p>That folder and file do not exist - none of the Moneydance
folders were<br>
ever created when I start App - and you do not have an install
package<br>
again if I do a search on entire disk these are only Moneydance
folders<br>
(see attached) - Thanks John</p>
<p>The Program simply hangs up - I am attaching a copy of the app
as well that<br>
is zipped</p>
<p><a href="https://drive.google.com/file/d/0B5vngpYrfCssVVFoSDk0cTl6Wms/view?usp=sharing">
https://drive.google.com/file/d/0B5vngpYrfCssVVFoSDk0cTl6Wms/view?u...</a><br>
​ - this is the zip file of app</p>
<p>​</p></div>John Stevens