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I'm trying to try Moneydance, but I get a really odd bunch of characters displaying

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mbisgaier

21 Apr, 2015 03:31 AM

See the attached file. I saw a really old knowledgebase article on this, and tried to follow the tips therein (mostly just making sure Java was up to date). I also uninstalled the 64-bit version to try the 32-bit, and the problem still occurred.

Any ideas?

Thanks,
Matt

• Screenshot_2015-04-20_23.18.29.png 33.3 KB

1. 1 Posted by Matt Bisgaier on 21 Apr, 2015 02:34 PM

   

   I selected the top option and got it to load, but it's still not looking good. Oddly, however, a few words ARE legible.

   • Screenshot_2015-04-21_10.33.29.png 64.8 KB
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2. 2 Posted by David Hanley on 21 Apr, 2015 03:34 PM

   

   Hi Matt,

   Could you try installing this preview build version of Moneydance to see if it resolves your problem?

   http://infinitekind.com/preview

   If that fails to resolve this issue, can you send us the output of your console log? This can be found by going to Help -> Console window in Moneydance, then clicking the "Copy to clipboard" button and pasting the output to us here.

   Hope this helps, and feel free to contact me with any questions about this process!

   David Hanley
   Infinite Kind Support

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3. 3 Posted by Matt Bisgaier on 21 Apr, 2015 07:19 PM

   

   The issue is still there. Here's the log:

   Starting Moneydance 2015.4 (1198) at Tue Apr 21 15:17:30 EDT 2015

   Settings Folder: d:\Users\Matthew\.moneydance

   OS: Windows 8 6.2 amd64

   Java: 1.8.0_31 (Oracle Corporation)

   Is in sandbox: false; restricted file access: false

   Initializing Moneydance SSL

   Created new custom trust manager

   TRUSTMGR: initialized custom stream handler factory...

   initialised mono font: java.awt.Font[family=Dialog,name=Gill
   Sans,style=plain,size=12]

   initialised fonts:
   base=java.awt.Font[family=Helvetica Neue,name=Helvetica
   Neue,style=plain,size=12];
   numeric=java.awt.Font[family=Dialog,name=Gill Sans,style=plain,size=12];
   register=java.awt.Font[family=Dialog,name=Helvetica
   Regular,style=plain,size=11];
   header=java.awt.Font[family=Helvetica Neue,name=Helvetica
   Neue,style=plain,size=14]

   multires images available: true

   initialised mono font: java.awt.Font[family=Dialog,name=Gill
   Sans,style=plain,size=12]

   opening last file: Business Finances

   loading dataset: d:\Users\Matthew\.moneydance\Documents\Business
   Finances.moneydance

   loading with 128 bit encryption key

   book:Business Finances; uuid:7b60b1cd-cd03-48c3-b505-7ceaa49a0b01

   trunk data loaded (0.05 seconds), checking for incremental updates

    reading txn file 20150421032830_650.txn

   error loading txn file tiksync/out/20150421032830_650.txn; continuing.
   error: java.io.IOException: javax.crypto.BadPaddingException: Given final
   block not properly padded

    reading txn file 20150421032832_489.txn

    reading txn file 20150421032832_538.txn

   replacing root: null () with new root: Business Finances
   (3c29f4a1-482c-4042-b0d1-a0cacd91c636

   set antialiasing to HRGB

   invalid or null sync type ID; detecting best method...

   Dropbox folder method is valid. Using it: Dropbox Folder:
   d:\Users\Matthew\Dropbox\.moneydancesync\7b60b1cd-cd03-48c3-b505-7ceaa49a0b01

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4. 4 Posted by Ben Spencer on 26 Jul, 2015 07:48 PM

   

   I think this might be caused if you have clear type fonts enabled on windows. Can you try disabling clear type fonts with the instructions below:

   http://www.wikihow.com/Adjust-Cleartype-Text-in-Windows-8

   Ben Spencer
   Infinite Kind Support

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5. 5 Posted by Matt Bisgaier on 26 Jul, 2015 08:34 PM

   

   Yup, it works! But...

   As I suspected, everything looks really horrible with ClearType off. Not
   only in Moneydance (see below), but everywhere. Not really a viable
   solution, unfortunately.

   [image: Inline image 1]

   • Screenshot_2015-07-26_16.31.38.png 40 KB
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6. 6 Posted by Ben Spencer on 26 Jul, 2015 08:42 PM

   

   Other have reported that updating to the latest preview fixes the cleartype issue. Can you try updating from the link below:

   http://infinitekind.com/preview

   Ben Spencer
   Infinite Kind Support

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7. System closed this discussion on 19 Mar, 2016 04:55 AM.