Whiteboard upside down in internet browser

Lisa's Avatar

Lisa

25 Jun, 2013 06:21 PM

Hi, I have Sync Space installed on my iphone and ipad and when I invite someone to share via Email, when they click on the link the whiteboard is upside down in the browser window. This only seems to have started today and I have tried closing the app and re-starting it but this doesn't seem to fix it. Thanks

  1. Support Staff 1 Posted by Sean Reilly on 25 Jun, 2013 07:19 PM

    Sean Reilly's Avatar

    Hi Lisa,

    I'm sorry about this problem. It sounds like the drawing orientation may need to be adjusted. To do this, tap the gear icon while viewing the drawing on your iPad or iPhone. This shows a panel which lets you choose which way is "up" on your drawing (relative to the toolbar). Selecting an option there should tell the web viewer to reorient the drawing to match.

    Please let us know if this doesn't help.

    Thanks!
    Sean

  2. Sean Reilly closed this discussion on 25 Jun, 2013 07:19 PM.

  3. Rocket Bobs re-opened this discussion on 25 Jun, 2013 07:59 PM

  4. 2 Posted by Rocket Bobs on 25 Jun, 2013 07:59 PM

    Rocket Bobs's Avatar

    lol,, ok now I feel stupid! :) Have only just started using the app and
    still finding my way around but thinks its awesome!

    The typed notes don't show up in the browser exactly how they are in my ios
    app,, is there a setting I'm missing for this?

    Thanks for your quick response.
    Cheers
    Lisa

    On 25 June 2013 20:19, Sean Reilly <
    [email blocked]> wrote:

  5. Support Staff 3 Posted by Sean Reilly on 25 Jun, 2013 09:54 PM

    Sean Reilly's Avatar

    Hi Lisa,

    The typed notes are a bit different due to different fonts being available in the web-based renderer than on iOS and Android. We have some longer term plans to make the text more similar across platforms, but I can't say when that will be.

    Thanks!
    Sean

  6. Sean Reilly closed this discussion on 25 Jun, 2013 09:54 PM.

  7. Sean Reilly re-opened this discussion on 25 Jun, 2013 09:54 PM

  8. Support Staff 4 Posted by Sean Reilly on 25 Jun, 2013 09:54 PM

    Sean Reilly's Avatar

    Oh, I should add that if you like SyncSpace, please consider submitting a review on the app store!

    Cheers,
    Sean

  9. Sean Reilly closed this discussion on 25 Jun, 2013 09:54 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac