I sent an email invite but it was never actually sent

william.bruce.pontius's Avatar

william.bruce.pontius

18 Sep, 2013 08:14 PM

hi,
 just bought syncspace --cannot find any documentation and it will not send the invite email --says disconnected at the bottom

  1. 1 Posted by Angie Rauscher on 18 Sep, 2013 11:09 PM

    Angie Rauscher's Avatar

    William,

    Could you please let me know if you have shared the drawing before trying to send the email invite? To do so, click the button with the circular arrows on the upper left hand corner of the drawing (see attached screenshot). Turn sharing on, then try to send the invite again. If this doesn't help please let me know, and include the OS as well as device you're running SyncSpace on.

    Angie Rauscher
    Moneydance Support

  2. Support Staff 2 Posted by Sean Reilly on 19 Sep, 2013 12:35 PM

    Sean Reilly's Avatar

    Hi William,

    Angie's right that you need to turn on sharing for a drawing before you can invite others to share that dawing with others. Once sharing is turned on (which requires an active internet connection) the menu item to invite others via email or iMessage will appear.

    Also, please check your app updates as we've just released today a big update to SyncSpace with many improvements!

    Thanks,
    Sean

  3. Sean Reilly closed this discussion on 19 Sep, 2013 12:35 PM.

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