tag:infinitekind.tenderapp.com,2009-01-14:/discussions/syncspace-app-support/353-lost-sync-between-imac-and-ipadInfinite Kind: Discussion 2016-03-19T05:04:39Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/367897572015-05-09T12:15:55Z2015-05-09T12:15:55ZLost sync between iMac and iPad<div><p>Hi Bill,</p>
<p>I'm terribly sorry to hear about the difficulties you have
experienced trying to sync between Moneydance on your computer and
your mobile devices. Can you send us the output of your console
log? This can be found by going to Help -> Console window in
Moneydance, then clicking the "Copy to clipboard" button and
pasting the output to us here.</p>
<p>Can you also send us a screenshot of the window that opens when
you go to File -> Syncing in Moneydance? Here's how to take a
screenshot:</p>
<p><a href="http://www.take-a-screenshot.org/">http://www.take-a-screenshot.org/</a></p>
<p>Jerome<br>
Infinite Kind Support</p></div>Jerometag:infinitekind.tenderapp.com,2009-01-14:Comment/367897572015-05-13T02:49:08Z2015-05-13T02:49:09ZLost sync between iMac and iPad<div><p>OK, I removed money dance from iPad and reloaded it back with
iTunes, I go to sync and I type in password shown on iPad and it
says it is incorrect on my Mac. The password shown is 48 items in
length in units of 4 times 12 units with spaces between.</p></div>Bill Giffordtag:infinitekind.tenderapp.com,2009-01-14:Comment/367897572015-05-13T18:46:14Z2015-05-13T18:46:14ZLost sync between iMac and iPad<div><p>Hi Bill,</p>
<p>If you're using Wifi syncing, I'd definitely recommend switching
to Dropbox syncing as it's more stable, robust, and there are
unfortunately some issues with Wifi syncing that we can't fix due
to certain network configurations over which we have no control. As
well, Dropbox syncing is end-to-end encrypted, meaning that all
your data is encrypted between your Moneydance application and your
Moneydance iOS app, with none of it being unencrypted on your
Dropbox folder. For these reasons, we've stopped maintaining the
Wifi syncing functionality and are unable to fix most problems with
it.</p>
<p>To switch to Dropbox syncing from Wifi syncing, I'd recommend
following these instructions</p>
<p><a href="https://infinitekind.zendesk.com/hc/en-us/articles/200734417-How-to-sync-your-Android-iPhone-IPad-or-iPod-Touch-with-Moneydance-2012-and-2014">
https://infinitekind.zendesk.com/hc/en-us/articles/200734417-How-to...</a></p>
<p>Please note that switching syncing methods in the Moneydance app
will delete any unsynced transactions that you have on the app, so
make sure that your transactions are synced before changing the
methods.</p>
<p>Scott Meehan<br>
Infinite Kind Support</p></div>Scott Meehan