Giovanni Neri's Avatar

Giovanni Neri

02 Oct, 2017 04:07 PM

Until two days ago I could sync my PC with my iPAD and iPhon through Dropbox. Now it doesn't syncronise anymore and the real accounts are those shown by iPad and iPhone. I really do not know what to do. I have restarted Dropbox in my PC and I find the files which are used by my iPad but I cannot use them with the PC. What is surprising is that everything occured while I was away whne I switched on my PC. What am I supposed to do? Regards

  1. 1 Posted by Dropbox on 02 Oct, 2017 10:21 PM

    Dropbox's Avatar

    My MacBook pro has not been syncing for a few days since September 23 to Dropbox. I feel that it is related to me upgrading my OS to High Sierra. Let me know if you here of any solutions

  2. 2 Posted by dwg on 03 Oct, 2017 12:48 AM

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    It is not related to your O/S upgrade, it is a result of Dropbox ending support for V1 of their API around the same time you upgraded.

    What to do will be dependent on what version of Moneydance you have.

  3. 3 Posted by sandy senecal on 03 Oct, 2017 12:53 AM

    sandy senecal's Avatar

    I am having the same problem, my last sync was 9/28, I am getting same error box/message as above. I have version 2015.7. Is there a solution to this problem?

  4. 4 Posted by dwg on 03 Oct, 2017 01:04 AM

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    In the last 24 hours Sean indicated that he was going to look at releasing a fix for MD2015 that would use the dropbox folder instead of the API to workaround this issue. The following post refers"


    If you purchased MD2015 you should be entitled to a free upgrade to MD2017 which would also resolve the problem.

    Determining if you are entitled to a free or discounted upgrade can be determined by entering your key into the Upgrading field on the following page:


  5. 5 Posted by sandy senecal on 03 Oct, 2017 01:23 AM

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    I just purchased new 2017 version at discount rate of $24.99, all works fine again, file syncs with iphone and ipad.

  6. 6 Posted by Peter May on 03 Oct, 2017 01:34 AM

    Peter May's Avatar

    I just dowloaded version 2017 and everything works. Thank you so much!

  7. 7 Posted by sandy senecal on 03 Oct, 2017 02:24 PM

    sandy senecal's Avatar

    This may be dumb question, but I now have 2 moneydance files in my applications on my mac, the 2015 file and the new 2017 file, should I delete/remove the old 2015 file or keep it?

  8. 8 Posted by dwg on 03 Oct, 2017 09:21 PM

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    The only really dumb questions are those that are never asked.

    I'm not a Mac user but in generally I would never advise having more than one version of moneydance installed on your key machine under the one user login and certainly not have two different major versions installed. While the file formats are the same between 2015 & 2017 the software capabilities are different and I could envisage accidentally opening the older version and adversely affecting your set up. The only system I have had multiple versions of Moneydance installed on are test systems.

  9. 9 Posted by jebk on 07 Oct, 2017 12:49 AM

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    I'm using 2017.2 and it hasn't syncing in days.
    I'm using a mac with os 10.11.6 and iphone 7 with ios 11.0.2 (as of last night)

  10. 10 Posted by dwg on 07 Oct, 2017 08:44 AM

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    Support for the Dropbox V2 API was introduced in the 2017.3 series, you should upgrade.

  11. System closed this discussion on 06 Jan, 2018 08:50 AM.

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