Recovering the original Sync encryption key

russell's Avatar

russell

02 Apr, 2018 05:22 AM

Hi, I recently had to re-install windows on my PC and of course Moneydance which I had been synching with dropbox. After re-installing moneydance and trying to restore from dropbox I realised I dont remember the key I used to enrypt it. I do however still have two android mobile devices syncing and working with dropbox.
Is there any way I can recover this key to restore my pC copy ?

  1. 1 Posted by Alan on 02 Apr, 2018 06:31 AM

    Alan's Avatar

    My issue is different - all files gone.

  2. 2 Posted by derekkent23 on 02 Apr, 2018 06:59 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    Hi Russell.

    There is a procedure to recover data from the sync folder in Dropbox but you must know your syncing Encryption Passphrase.

    As far as I know there is no way to recover your syncing Encryption Passphrase, sorry, but the system would not be secure if you could.

    SUPPORT CAN YOU COMMENT!

  3. 3 Posted by derekkent23 on 02 Apr, 2018 07:06 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    Hi Alan.

    I suggest you start a new thread so obtain help.

    You will need to provide information on your problem. What version build of Moneydance are you running, see under HELP ABOUT MONEYDANCE. e.g. 2017.7.1(1672)

    That operating system is your computer running?

    Are you syncing with any other computers, phones etc?

    Have you any manually created or automatic backups.

    Provide in detail information on what happened.
    Without detailed information support or others will be unable to help.

  4. System closed this discussion on 02 Jul, 2018 07:10 AM.

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