tag:infinitekind.tenderapp.com,2009-01-14:/discussions/syncspace-app-support/5372-recovering-the-original-sync-encryption-keyInfinite Kind: Discussion 2018-07-02T07:10:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/450122122018-04-02T05:22:19Z2018-04-02T05:22:21ZRecovering the original Sync encryption key<div><p>Hi, I recently had to re-install windows on my PC and of course Moneydance which I had been synching with dropbox. After re-installing moneydance and trying to restore from dropbox I realised I dont remember the key I used to enrypt it. I do however still have two android mobile devices syncing and working with dropbox.<br>
Is there any way I can recover this key to restore my pC copy ?</p></div>russelltag:infinitekind.tenderapp.com,2009-01-14:Comment/450122122018-04-02T06:31:06Z2018-04-02T06:31:07ZRecovering the original Sync encryption key<div><p>My issue is different - all files gone.</p></div>Alantag:infinitekind.tenderapp.com,2009-01-14:Comment/450122122018-04-02T06:59:45Z2018-04-02T06:59:45ZRecovering the original Sync encryption key<div><p>I am not support staff, just a user.</p>
<p>Hi Russell.</p>
<p>There is a procedure to recover data from the sync folder in Dropbox but you must know your syncing Encryption Passphrase.</p>
<p>As far as I know there is no way to recover your syncing Encryption Passphrase, sorry, but the system would not be secure if you could.</p>
<p>SUPPORT CAN YOU COMMENT!</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/450122122018-04-02T07:06:44Z2018-04-02T07:06:44ZRecovering the original Sync encryption key<div><p>I am not support staff, just a user.</p>
<p>Hi Alan.</p>
<p>I suggest you start a new thread so obtain help.</p>
<p>You will need to provide information on your problem. What version build of Moneydance are you running, see under HELP ABOUT MONEYDANCE. e.g. 2017.7.1(1672)</p>
<p>That operating system is your computer running?</p>
<p>Are you syncing with any other computers, phones etc?</p>
<p>Have you any manually created or automatic backups.</p>
<p>Provide in detail information on what happened.<br>
Without detailed information support or others will be unable to help.</p></div>derekkent23