Sync is greyed out

Ram's Avatar


05 Nov, 2018 05:56 PM

I can't sync my moneydance account any longer... :-(

  1. 1 Posted by -Kevin N. on 05 Nov, 2018 06:48 PM

    -Kevin N.'s Avatar

    Hi Ram,

    Per your screenshot, it looks as though you are attempting to set up syncing on a data file that is not your primary data file but rather a secondary data file (or synced data file)

    Have you made any changes to your Moneydance data files lately?
    Do you have your primary data file on another machine?

    -Kevin N. (not a member of MD support)

  2. 2 Posted by Ram Martins on 07 Nov, 2018 11:16 AM

    Ram Martins's Avatar

    Thank you Kevin!
    Yes, I did made changes recently. For some reasons Moneydance started behaving strangely, until when I opened my data and it was all blank! Luckily I had beckup enabled and I just started using that backup file (I erased my previous data file).
    How can I tell Moneydance that this file is my primary data file?
    Thanks a lot,

  3. 3 Posted by derekkent23 on 07 Nov, 2018 11:38 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    If you can’t change the syncing method then you have a secondary data set.

    Support have provided a file called "" that should resolve this problem for you, see attached. Before proceeding, please back up your Moneydance data set, just in case something goes wrong. You can create a manual backup using the FILE -EXPORT BACKUP.
    To use the .py file, first save it to your computer, somewhere you can easily access it like your downloads folder or your desktop. Then follow these steps:
    1. In Moneydance, select Window --> Python Scripting.
    2. In the window that opens, select 'Open Script' then navigate to the .py file wherever you saved it on your system.
    3. Select 'Run' to execute the file.
    4. Wait a few moments until you see a message on screen, confirming the script has run successfully.
    5. Close and reopen Moneydance.
    Click FILE - SYNCING, and you should now be able to select the required sync method.

    Hope this helps.

  4. 4 Posted by Ram Martins on 07 Nov, 2018 02:07 PM

    Ram Martins's Avatar

    Yes! It worked.
    Thank you!

  5. 5 Posted by derekkent23 on 07 Nov, 2018 02:20 PM

    derekkent23's Avatar

    Great, glad it worked.
    Thanks for the feedback.

  6. System closed this discussion on 06 Feb, 2019 02:30 PM.

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