Crash Crash Crash

Preston's Avatar

Preston

04 Feb, 2013 09:53 PM

I have had sync space for a few weeks and loved it. Today it crashed and the app will not open now, it crashes again and again and again.

  1. 1 Posted by Scott Meehan on 05 Feb, 2013 04:12 PM

    Scott Meehan's Avatar

    Hi Preston,

    What device are you using Syncspace on? Did you update it recently? Have you tried uninstalling and reinstalling it?

    Scott Meehan
    Moneydance Support

  2. 2 Posted by Preston Eckerdt on 05 Feb, 2013 05:40 PM

    Preston Eckerdt's Avatar

    I am using it on an IPad. I did reinstall it and that worked. It would appear to me that the share file was corrupt. Everything worked fine until I tried to join that particular sharing session again and it crashed and I had to reinstall it again. It was vary frustrating to have lost that document.

    Preston Eckerdt
    Math Facilitator
    Shoshone Learning Center
    (307) 764-6187

  3. Support Staff 3 Posted by Sean Reilly on 05 Feb, 2013 08:53 PM

    Sean Reilly's Avatar

    Hi Preston,

    I am very sorry for the problem with SyncSpace. Could you send us the URL/link to that shared drawing? If we have the link to the drawing we should be able to reproduce the problem and release an update that fixes it very quickly.

    Thanks,
    Sean Reilly

  4. 4 Posted by Preston Eckerdt on 05 Feb, 2013 09:06 PM

    Preston Eckerdt's Avatar

    After we reinstalled we don't have the document anymore. If we observe the same problem again I will send you the link.

    Preston Eckerdt
    Math Facilitator
    Shoshone Learning Center
    (307) 764-6187

  5. 5 Posted by Scott Meehan on 05 Feb, 2013 10:32 PM

    Scott Meehan's Avatar

    Hi Preston,

    I'm sorry for the lost data! Please do let us know if it happens again so we can correct the issue.

    Scott Meehan
    Moneydance Support

  6. Support Staff 6 Posted by Sean Reilly on 05 Feb, 2013 11:29 PM

    Sean Reilly's Avatar

    Hi Preston,

    In addition if you happen to come across the email or iMessage that you used to share the link, would you mind sending it to us? It would be very helpful in resolving the issue.

    Thanks,
    Sean

  7. Sean Reilly closed this discussion on 05 Feb, 2013 11:29 PM.

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