Can't get the data on to my iPad

Michale A. Crognale's Avatar

Michale A. Crognale

21 Nov, 2019 03:28 PM

I have the Moneydance app on my iPad. I selected drop box sync and it gave me the encryption key for Drop box sync. I VERY careful entered the key and tap Begin Sync and ti tells me that the password is not right. 3 times I tried with same results. What next? I need the info on my iPad.

  1. Support Staff 1 Posted by Maddy on 21 Nov, 2019 04:18 PM

    Maddy's Avatar

    Hi Michale,

    We are sorry to hear about the problem you have encountered.

    Can you try resetting Dropbox syncing to see if that fixes the issue you're seeing? First, go to File -> Syncing in Moneydance and disable Dropbox syncing. Then, close Moneydance and, using the Dropbox app or website interface, delete the:

    .moneydancesync

    folder in your Dropbox folder. Next, re-open Moneydance and re-enable Dropbox syncing. Finally, disconnect from Dropbox syncing on your iPad and re-connect.

    Open Moneydance on the computer, to access the file you'd like to share. Choose File --> Syncing.
    In this window you should pick a Dropbox sync method. If you choose 'Dropbox Connection', you'll be prompted to visit the Dropbox site and retrieve an authorisation code that you can enter into Moneydance.
    You should also create and enter a syncing encryption password if you haven't already.

    On your iPad, you can download the free Moneydance mobile app from the iOS App Store.
    When you open the mobile app, click on the blue 'Dropbox' title and logo at the top of the screen. This will allow you to connect with Dropbox and access your sync files. You should pick the file you want to view, and enter the syncing encryption password to match the computer.

    The steps to sync with a mobile device are also outlined in this article from the Knowledge Base.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    --
    Maddy, Infinite Kind Support

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