tag:infinitekind.tenderapp.com,2009-01-14:/discussions/syncspace-app-support/8731-bought-laptop-and-cannot-sync-from-main-computer-although-i-followed-directionsInfinite Kind: Discussion 2020-06-10T04:20:26Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/481490182020-03-10T22:32:55Z2020-03-10T22:32:56ZBought Laptop and cannot sync from main computer, although i followed directions<div><p>I installed Moneydance on laptop. Tried to sync by new--->open synced file on dropbox connection, etc. The laptop version of moneydance still used same sync password as the pc. Your article says each install required new password, but doesn't work without using same one. The file options tendered up by dropbox are multiples, which make no sense and the time stamps are off. This should not be this difficult. HELP!!</p></div>Davidtag:infinitekind.tenderapp.com,2009-01-14:Comment/481490182020-03-10T23:58:42Z2020-03-10T23:58:43ZBought Laptop and cannot sync from main computer, although i followed directions<div><p>I think I have it working now, after 2 reinstalls and playing around with it. And, I think I have 2 PCs and 2 iphones in sync.. At least have my fingers crossed. Thanks for responding. Table for now.</p>
<p>Thanks</p>
<p>David</p>
<p>Your product so so so much better than aggregators, keep up the good work!!</p>
<p>Sent from Mail<a href="https://go.microsoft.com/fwlink/?LinkId=550986">https://go.microsoft.com/fwlink/?LinkId=550986</a> for Windows 10</p>
<p>From: Infinite Kind<a href="mailto:tender+d55d609dab@tenderapp.com">tender+d55d609dab@tenderapp.com</a><br>
Sent: Tuesday, March 10, 2020 5:35 PM<br>
To: <a href="mailto:davidgreene@hotmail.com">davidgreene@hotmail.com</a><a href="mailto:davidgreene@hotmail.com">davidgreene@hotmail.com</a><br>
Subject: Your support request has been received by The Infinite Kind</p>
<p>[The Infinite Kind]<a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.com%2F&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010365602&sdata=xktsMmEofZ%2BYppNMUI5wLCkCapJIJ4diUlovnrlZOS8%3D&reserved=0">https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.com%2F&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010365602&sdata=xktsMmEofZ%2BYppNMUI5wLCkCapJIJ4diUlovnrlZOS8%3D&reserved=0</a> The Infinite Kind technical support: infinitekind.com/help<a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.com%2Fhelp&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010375597&sdata=cfSsKR4zVElYQndCqbpfl8C0nyTOGnd8cuDyg5OFnps%3D&reserved=0">https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.com%2Fhelp&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010375597&sdata=cfSsKR4zVElYQndCqbpfl8C0nyTOGnd8cuDyg5OFnps%3D&reserved=0</a><br>
email: <a href="mailto:support@infinitekind.com">support@infinitekind.com</a></p>
<p>Hello David!</p>
<p>This is an automated response to let you know that we've received your request:</p>
<p>Bought Laptop and cannot sync from main computer, although i followed directions</p>
<p>and will respond as quickly as possible. Answers to many common questions can be found in our knowledge base<a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010385592&sdata=InJ3vkDfgVoOJ4oNxT8reIYedJszcQ4%2FHBUgFk5f3NM%3D&reserved=0">https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010385592&sdata=InJ3vkDfgVoOJ4oNxT8reIYedJszcQ4%2FHBUgFk5f3NM%3D&reserved=0</a> and user guide<a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb%2Fuser-guides%2Fmoneydance-2015-user-guide&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010395587&sdata=2i0O8A7FZbOnnOuUvd9E4LLX5ysaH66RN3%2FFz%2FVmYaU%3D&reserved=0">https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb%2Fuser-guides%2Fmoneydance-2015-user-guide&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010395587&sdata=2i0O8A7FZbOnnOuUvd9E4LLX5ysaH66RN3%2FFz%2FVmYaU%3D&reserved=0</a>.</p>
<p>Based on your support request, we think you may find the following articles from our FAQ helpful:</p>
<ul>
<li>Syncing with Other Computers<a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb%2Fsyncing-and-sharing-data%2Fsyncing-with-other-computers&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010405581&sdata=euXSSGCCcFY3j3DBXrppqck2gMu1gVPz5xUDhydtvqg%3D&reserved=0">https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb%2Fsyncing-and-sharing-data%2Fsyncing-with-other-computers&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010405581&sdata=euXSSGCCcFY3j3DBXrppqck2gMu1gVPz5xUDhydtvqg%3D&reserved=0</a></li>
<li>Moving to a new computer<a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb%2Ffile-locations-and-changes%2Fmoving-to-a-new-computer&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010405581&sdata=FzZurq3%2FJe4Qm3HEriKiXPJ%2FQUtnK4eRF032LA8QeXo%3D&reserved=0">https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fkb%2Ffile-locations-and-changes%2Fmoving-to-a-new-computer&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010405581&sdata=FzZurq3%2FJe4Qm3HEriKiXPJ%2FQUtnK4eRF032LA8QeXo%3D&reserved=0</a></li>
</ul>
<p>We'll send an email to you (at <a href="mailto:davidgreene@hotmail.com">davidgreene@hotmail.com</a>) when we update your support request. Alternatively, you can keep track of this conversation online<a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fdiscussions%2Fsyncspace-app-support%2F8731-bought-laptop-and-cannot-sync-from-main-computer-although-i-followed-directions&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010415577&sdata=EGDYEOrIeV30Y%2BAPNQWyFqJFiVuuQBhoz%2BIUrqLZ%2FP0%3D&reserved=0">https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.tenderapp.com%2Fdiscussions%2Fsyncspace-app-support%2F8731-bought-laptop-and-cannot-sync-from-main-computer-although-i-followed-directions&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010415577&sdata=EGDYEOrIeV30Y%2BAPNQWyFqJFiVuuQBhoz%2BIUrqLZ%2FP0%3D&reserved=0</a>.</p>
<p>Thanks again!</p>
<p>Sincerely,<br>
The Infinite Kind</p>
<p>Be a part of the Community: Blog<a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.com%2Fblog&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010425570&sdata=tBaOdh6U1YWLDy%2FlfjamCITbruWblUYEPlfyRgOA6zk%3D&reserved=0">https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfinitekind.com%2Fblog&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010425570&sdata=tBaOdh6U1YWLDy%2FlfjamCITbruWblUYEPlfyRgOA6zk%3D&reserved=0</a> | [Twitter] <a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ftheinfinitekind&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010435566&sdata=FAoRJ1XPSoPu7cj5sAEygqYBDPklzQ3iuG9JoTRgQP4%3D&reserved=0">https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ftheinfinitekind&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010435566&sdata=FAoRJ1XPSoPu7cj5sAEygqYBDPklzQ3iuG9JoTRgQP4%3D&reserved=0</a> | [Facebook] <a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2FMoneydanceApp&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010445562&sdata=f0swnUgnEaNf7%2Fo0DMDOpeSbbPFu%2Bulf0P35%2BK3XSDI%3D&reserved=0">https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffacebook.com%2FMoneydanceApp&data=02%7C01%7C%7Cab5afe62793b458981d608d7c54344d4%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637194765010445562&sdata=f0swnUgnEaNf7%2Fo0DMDOpeSbbPFu%2Bulf0P35%2BK3XSDI%3D&reserved=0</a></p>
<p>You have been sent this message because you recently opened a help request with The Infinite Kind.</p></div>David Greenetag:infinitekind.tenderapp.com,2009-01-14:Comment/481490182020-03-11T04:18:17Z2020-03-11T04:18:17ZBought Laptop and cannot sync from main computer, although i followed directions<div><p>I'm a fellow user.</p>
<p>To open a Moneydance data set on each machine you can have a separate password as that is a local password, this is called the master password.</p>
<p>The syncing password is different. This password is used to encrypt the data that is being passed between systems and as such it is used when connecting to the syncing data thus you have to use the same password when you set up the syncing linking.</p>
<p>With Moneydance you can have a number of passwords, The master password on per machine/per data set basis, the syncing password, which is on a per syncing relationship basis and your online banking passwords which are stored on a per data set/machine basis. Passwords are not passed between machines.</p></div>dwg