Serious Problem

workjc's Avatar

workjc

25 Jul, 2020 04:43 PM

I am writing from my Mac. The main account on Mac got corrupted somehow.

The account on my laptop shows everything the way it should.

What do I do

  1. 1 Posted by workjc on 25 Jul, 2020 05:02 PM

    workjc's Avatar

    I closed the Mac. I reopened the Mac. And it is OK now. Does that mean all is OK so I can close both Mac and Mac laptop safely?

  2. Support Staff 2 Posted by Ethan on 25 Jul, 2020 08:09 PM

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    Hello,

    It's honestly difficult to say without knowing in more detail what has happened. Can you explain in any more detail how the information was "corrupted?" Is it possible that you just had a different data file open?

    I think the most we can do here if everything now seems ok is to go to File -> Export Backup from the menu bar to make a complete copy of your data as it currently is. That way you'll have something to restore if there is some deeper problem going on.

    If you do have issues like this again, I'd first advise looking at the recently opened file list in File -> Open, and seeing if one of those contains your more up to date data.

    Ethan
    Infinite Kind Support

  3. 3 Posted by workjc on 25 Jul, 2020 09:48 PM

    workjc's Avatar

    On Sat, Jul 25, 2020 at 3:09 PM Ethan <[email blocked]>
    wrote:

    Thanks: I can't say anything about the corrupted file as it was just a
    mess.

     I will go to file export backup on both computers. How do I look at that
    data?

    Will that be a copy of the most recent data?

    Thanks, Jim

  4. Support Staff 4 Posted by Ethan on 25 Jul, 2020 10:15 PM

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    Hello Jim,

    File -> Export Backup makes a complete copy of the data file you have open. You can read more and see screenshots about making and restoring backups in this way at: https://infinitekind.tenderapp.com/kb/backups-and-exporting/backups

    Ethan
    Infinite Kind Support

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