Hard reset - now cannot seem to sync with dropbox

gwhabbott's Avatar

gwhabbott

15 Aug, 2020 11:29 AM

Hi I have had to do a hard reset of my computer. I have now redownloaded Moneydance, but cannot seem to sync with my dropbox synced files from before. please could you help. Thanks Gary

  1. 1 Posted by derekkent23 on 15 Aug, 2020 01:45 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi gwhabbott

    Can you give more details?
    What is your computer operating system?
    What version of Moneydance were you running before the reset.
    What devices were you syncing to?
    What syncing method were you using, Dropbox Folder or Dropbox Connection?

  2. 2 Posted by gwhabbott on 15 Aug, 2020 05:18 PM

    gwhabbott's Avatar

    I think I was on the 2015 version. Now downloaded the 2020 version, but licence key doesn't work... Now have a problem as have 2015 version backups that I need to access. If I buy the upgraded 2020 version will I be able to access my 2015 dropbox synced files?
    Thanks Gary

  3. 3 Posted by derekkent23 on 15 Aug, 2020 06:54 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Gary

    Unlike Moneydance 2017, 2019 and 2020 Moneydance 2015 sync data held in the Dropbox sync folder is incomplete and cannot be used to recreate the data used by a computer.

    A Moneydance key purchased for 2015 is only valid for 2015 and 2017. Your key can be used to purchase a new key with a 50% discount.

    If you have a 2015 backup you should first download 2015 from https://infinitekind.com/download_2015
    and restore that backup before upgrading to 2020.

    Hope this helps.

  4. System closed this discussion on 14 Nov, 2020 07:00 PM.

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